Technical Support Specialist - 2nd Line
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Technical Support Specialist - 2nd Line
Location: Oxford
Duration: 3 months initial, available immediately
Day Rate: £200 - £250
Technical Support Specialist - We are actively seeking a Technical Support Specialist to join a multi-award winning Global Publishing Company located in Oxford for an initial 3 months with occasional travel to London.
As the Technical Support Specialist you will need to communicate and manage service level targets, resolve escalations and constantly improve the service.
The Technical Support Specialist will need to provide high quality and professional support for 2nd line Desktop support. The Technical Support Specialist will also needs technical knowledge of Windows Operating Systems, MAC, VPN, remote solutions, iPhone/Android and Networking/Infrastructure. This is an excellent opportunity for the Technical Support Specialist to work within a Global company and be customer facing.
Key Skills for the Technical Support Specialist:
* Solid experience working as a customer facing Technical Support Specialist.
* Proven knowledge/experience of desktop and thin client hardware/software.
* Experience with Windows Operating Systems, MAC, VPN, remote solutions, iPhone/Android and Networking/Infrastructure.
* ITIL certified.
* Excellent communication skills are vital.
Technical Support Specialist - 2nd Line
Location: Oxford
Duration: 3 months initial, available immediately
Day Rate: £200 - £250
Apply now for immediate consideration on this excellent opportunity!
Understanding Recruitment is acting as an employment agency for this vacancy. If you'd like to find out more, please contact Alexandra Moss at Understanding Recruitment.
