Trainee Helpdesk Support Consultant

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Trainee Helpdesk Support Consultant 

Warrington, Cheshire 

£Competitive Plus Benefits including Pension, Healthshield Healthcare 

Are you a customer-facing professional looking to break into the exciting world of IT? Want to learn, grow and play an integral role in an expanding business? If so, read on. 

Our client is a leading provider of business software solutions. They are now seeking a Trainee Helpdesk Support Consultant to help provide a high level of technical support to their customers. 

As a Trainee Helpdesk Support Consultant, you will: 

- Join a dedicated team 

- Respond to and log support calls 

- Communicate with customers in a professional and polite manner 

- Ensure that issues are swiftly resolved 

- Maintain various versions of our client’s database in-line with customer needs 

Interested? To be considered, you’ll need: 

- Experience in a customer-facing environment 

- At a minimum, A Levels (or equivalent) 

- An enthusiastic approach and the desire to learn 

- A logical approach to problem-solving 

- Great time-management abilities 

Our client is eager to hear from candidates who have worked as, or would like to become a Customer Support Advisor, Junior Support Analyst, Trainee Service Desk Technician or Junior Helpdesk Support Analyst. 

What’s in it for you? 

- Play a key role in a genuinely growing company 

- Full induction 

- Ongoing product training 

- Learn from a talented team who are passionate about delivering a world-class service 

- Open, supportive and creative work environment 

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. 

To apply for the role of Trainee Helpdesk Support Consultant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Working hours: 9:00 - 5:30pm, Monday - Friday