Service Engineer

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Responsibilities;

* Working with the service team on a wide variety of company products.

* Providing customer support with the helpdesk and fault finding; working both in the office/workshop and at customers' sites and vessels.

* Willing to work overtime and to travel to customer sites in the UK and overseas as required.

* Flexible approach to working hours required inclusive of anti-social hours, such as weekends and bank holidays.

* Complete scheduled maintenance on company systems in accordance with current maintenance routines.

* Fault diagnosis and repair of company supplied equipment in Aberdeen workshop and onshore/offshore at customer sites, ensure all test procedures and site records are accurately updated.

* Assists other team members in the identification of more complex problems and can apply diagnostic methods to identify causes and propose possible solutions.

* Participate in the Helpdesk rota and submission of weekly status reports to Customers.

* Participate in the on-call and standby Engineer rotas.

* Provide technical support and resolve faults on company systems.

* Provide estimates (time & materials) for tasks and deliver to them.

* Escalate problems which are blocking progress of own work.

* Responsible for quality and timeliness of own work.

* Manage records and arrange for the repair of customer returned items as directed and in accordance to company processes.

* Installation and commissioning of company supplied equipment and systems at customer sites.

* Document all activities as detailed in the Business Process System including Site Reports, Defect Reports, Delivery Notes and Job Cards.

* Provide training to customers and other engineers on company supplied products.

* Liaise with and provide technical support to other departments such as Projects, Production and Development.

* Writing of technical reports, specifications and test procedures.

* Provision of practical engineering support to other activities within the company, where time and priorities permit.

* Plan travel arrangements and maintain records of expenditures for site visits.

Knowledge, Skills and Experience Required:

* Experience installing, maintaining and repairing complex electronic systems in an offshore or marine environment.

* Good understanding of IT, Networks and Software based solutions.

* Accurate record keeping.

* Basic skills in wiring and mechanical fitting and use of both bench and hand portable test equipment.

Desirable

* Knowledge of installing, testing and commissioning of electronic equipment and systems.

* Current experience of supporting marine electronic equipment on vessels.

* Experience in maintaining unfamiliar equipment/systems.

* Knowledge of Permit to Work and Risk assessments.

* Supporting equipment at customer premises.

Qualifications Required:

* ONC / HNC / HND or Degree in Electronic / Electrical Engineering or related discipline, or qualified by experience.

* Full driving licence.

* Working at height.

* BOSIET Offshore Survival, Medical, MIST.

* Ability to obtain SC Clearance.

Desirable

* Formal qualifications in IT / Software or related discipline.

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application.