Helpdesk Analyst/1st Line/2nd Line Desktop Support Engineer

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Helpdesk Analyst/1st Line Support/2nd Line Desktop Support - Slough

Start date: ASAP

Duration: 3 month renewable contract

Main Responsibilities:

Technical support:

* Installing and configuring computer hardware, operating systems and applications;

* monitoring and maintaining computer systems and networks;

* Replacing parts as required;

* Following diagrams and written instructions to repair a fault or set up a system;

User Support:

* Talking staff/clients through a series of actions using the following mediums to help set-up systems and provide IT support for employeesonsite but you will also be required to provide remote support for employees outside of the UK:

* email support using ticketing system

* face to face support

* telephone support

* Troubleshooting desktop system and network problems and diagnosing and solving hardware/software faults;

* Setting up new users' accounts and profiles and dealing with password issues;

* Responding within agreed time limits to call-outs and following tasks through to completion;

* Prioritising and managing many open cases at one time;

If you're interested and immediately available please send me you CV ASAP and I will be in touch