Helpdesk Administrator (1st Line Support)

This job has now expired please search on the home page to find live IT Jobs.

Description

We are currently looking for a Helpdesk Administrator (1st Line Support) to join the ICT Team. In this position, you will be providing 1st Line Support, liasing with ICT technician, assigning support calls to resolve incidents raised and dealing with people in person, by phone or via email. Good administrative skills is ideal and an interest in ICT support would be advantageous.

Purpose

Providing administrative support to the BAS ICT department including:

- First point of contact for the ICT helpdesk.

- Liaison with ICT Technicians, assigning support calls to resolve incidents raised.

- Deal with people in person, by phone or via email

- Accessing and updating requisition/purchase order databases.

- Other administrative duties as needed to ensure the effective operation of the ICT department.

Duties

Supporting ICT helpdesk:

- Provide first point of contact for ICT helpdesk issues

- Arranging specialist technical assistance for helpdesk enquiries

- Maintain a log of queries and events

- Raising requisitions as required for purchases

On-line application forms and further information are available on our website - click the APPLY button.

Please quote reference: BAS 41/17

Closing date for receipt of application forms is: 30th April 2017

Interviews are scheduled to be held on: TBC

We welcome applications from all sections of the community. People from ethnic minorities are currently under-represented and their applications are particularly welcome.