Digital X-Ray & Imaging Software Support Technician

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This specialist dental company provide digital X-ray and imaging products exclusively to the dental market.

With a customer base across the UK there is a requirement for travel and field based work. The role will be an approximate split of 60/40 between time spent in the field and remainder in the office supporting our customers remotely.

This is an interesting and rewarding role that requires a high level of motivation and commitment to achieve their standards of customer satisfaction.

If you have an aptitude for problem solving, an eye for detail with previous experience in a similar technical role, though this does not necessarily have to be X-Ray based and a desire to learn new skills they would like to hear from you.

Full comprehensive and ongoing x-ray training will be provided by the company and their suppliers.

Duties and Responsibilities

-Install X-Ray and imaging equipment

(Full manufacturer training will be given)

- Hand over and train the end user on the operation of equipment and software

- Remote and onsite repair work to find identify problems and implement solutions for the same.

- Maintain and service equipment on customer sites.

- Provide technical support for hardware and software related issues

- Provide remote 2nd level support to the service desk

- Maintain a personal development programme as agreed with line manager

Key skills required for the role include:

Essential

- Electrical Engineering Degree or similar

- Vocational Experience in a similar role

- Enthusiastic, passionate, patient and should be a critical thinker

- Able to work under own initiative

- Strong Troubleshooting Skills, Technical aptitude and the ability to multi-task

- Demonstrate good personal organisational skills

- Excellent customer service and communication skills

- Good understanding of Desktop operating systems

- A broad understanding of windows networking

- Good aptitude for background in IT

- Full UK Driving Licence

Desirable

- Previous experience working with equipment in the Dental/medical/ veterinary sector.

Working hours 9 to 5.30pm but may be required work flexible hours to accommodate the field based Role.

Remuneration package is commensurate with experience.