Digital Performance Analyst



Listed on

8th May


Newcastle upon Tyne


£40,201 - £50,296



Digital Performance Analyst: Up to £50,296, plus 28.97% pension contributions, hybrid working and flexible working hours.

Digital with Purpose.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

DWP Digital creates digital services that almost everyone in the UK relies on at some point in their lives.

We're carrying out a once-in-a-generation transformation. Using fresh ideas and cutting-edge technology, we're revamping the digital experiences of 22 million customers.

If you're curious about user behaviour and enjoy finding meaning in complexity, click apply and join DWP Digital as a Digital Performance Analyst.

Why do we need a Digital Performance Analyst like you?

DWP teams need information about how our digital services are being used and whether they meet our users' needs.

Gathering and analysing data helps us make better, more-informed choices. Your mission will be to turn data into stories that help our product teams provide a great user experience.

You'll bring user journey data to life for your agile, multidisciplinary teams.

You'll help others us understand the complexity of user behaviour by analysing data across the whole lifecycle - from its rawest form to generating insights.

And you'll develop meaningful performance measures to methodically test your hypotheses and the impacts of changes.

You'll have lots of opportunity to grow your performance analysis skills and your career.

This is a big, stretchy job. Humans are complex, therefore the problems you'll be solving will be complex too. And there is no environment with the scale, complexity and unique challenges of DWP.

You'll use and develop data services in Azure and Power BI. You'll even have the chance to use robots and machine learning to predict and solve problems before they occur.

Our Performance Analyst community is supportive and expert. Whatever you don't yet know, we will create opportunities for you to learn.

We care about our community and understand that people are not numbers. We can offer you a working environment that is family friendly, supportive and inclusive, as part an organisation with real social purpose.

Click apply if that sounds like something you want to be part of.

Essential criteria

  • Experience of turning complex data into compelling, clear, and actionable stories
  • Experience of working with digital teams to agree Key Performance Indicators (KPIs) and measures of success
  • Able to integrate quantitative and qualitative data to develop and test hypotheses for improvements
  • Curious about user behaviour.

It's also great if you have the following (if not, don't worry, you'll have lots of opportunity to learn skills like this here):

  • Experience of data analysis, data engineering, coding using query languages, Power BI or Azure Application Insights.

Details. Wages. Perks.

You'll join us in one of our brilliant digital hubs in Leeds, Manchester, or Newcastle.

We also have all the tools and tech we need to enable our people to work flexibly. We operate a hybrid working model with a mix of home working and some time in the office.

In return for your skills, we offer a competitive salary of up to £50,296.

You'll be eligible for a brilliant civil service pension with employer contributions worth 28.97% (Worth over £11,600 a year).

You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

  • Flexible working, flexi hours and flexi days
  • Hybrid working: some time in a hub with the team, some time at home
  • Family-friendly policies
  • Time off volunteering and charitable giving
  • Bring your authentic self to work with 'I Can Be Me in DWP'
  • Discounts and savings on shopping, fun days out and more
  • Interest-free loans to buy a bike or a season ticket
  • Sports and social activities
  • Working in an award-winning environment and culture
  • Professional development, coaching, mentoring and career progression opportunities.

Click 'Apply' for more information and to start an application on Civil Service Jobs.

Please note this role requires you to pass Security Check clearance.

Contact Name: DWP

Reference: TJ/7185/341950_1715171484

Job ID: 3322041

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