Performance Analyst

The Opportunity

We are looking for a Performance Analyst to join our User Experience team at the Parliamentary Digital Service (PDS), which sits within the Products Directorate.

As a Performance Analyst, you will specify, collect and present the key performance data and analysis for digital products and services and will work to build a robust performance analysis capability. You will be comfortable working with large and complex data sets and have the skills to present and communicate your findings and recommendations to non-technical and technical colleagues. You'll conduct analysis and support colleagues to articulate and measure benefits and performance across projects, products and services, supporting teams with defining what good looks like. The goals you help to define will reflect strategic aims, customer needs and quality standards. You'll embed a culture of continuous improvement and build skills and capability through knowledge sharing and coaching.

This role will use insights and analysis to inform evidence-led decision making in design, delivery and strategic contexts.

What You Need

To be successful in this role you will have:

• experience of data analysis, analytics tools (such as Google Analytics, Google Tag Manager, Excel, PowerBI, etc), visualisation, and measurement across a range of products and services
• Be able to support teams in using insights and analysis to design and deliver customer focussed outputs and give direction on which tools or methods to use.
• You understand the legal, privacy, security, and ethical considerations around data collection.
• Ability to develop, implement and improve processes. Have good planning and organisational skills to prioritise, meet deadlines and cope with fluctuations in workload
• the ability to pass security clearance, backed by the right to work in the UK

About The Team

The Product Directorate in PDS is working to digitise our democracy by creating, supporting, and improving our products and services with the aim of making things easier and better for users. Our work spans a range of back and front-end products and services aimed at meeting the rising customer needs of Members and their staff for better digital services.

The Performance Analyst team works in collaboration with research, design, delivery, and data professions, alongside stakeholders to deliver customer focussed design solutions for digital projects, products, and services

About Us

UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.

Our Package

Please refer to our Candidate Information Pack for a full list of our benefits which include:

• up to 35 days annual leave in addition to bank holidays
• generous maternity pay policy up to 6 months full pay
• great pension scheme options (contributory and non-contributory)
• on-site subsidised gym, nursery, catering, post office, travel office and GP
• flexible options including hybrid working and family friendly policies

How To Apply

Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload a CV and show how you meet criterion 1) 3) 4). Our application process is anonymous, so please remove any personal information from your CV.

Apply By:

Interviews: W/C 27th May

Format: Panel Interview (Remote)

Our Culture

For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.

We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.