Application Support Engineer

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The One Housing Service Desk provides support and service expertise to Housing Associations/Authorities across the UK and business alike that enable housing organisations to easily handle every key aspect of their business - from allocations, rent accounting and voids, to repairs and asset management.

We are seeking an experienced Application Support Engineer to join our diverse team in the UK. The primary focus for this role is to manage incidents and deliver a successful customer experience. To be successful in this role, you will have application support experience, a creative and problem-solving mindset.

This is a home-based role within the UK. What you'll be doing:

'€¢Analysing applications within the OPEN/ONE housing framework and providing solutions to outstanding issues raised

'€¢Recreating user's issues in a test environment to provide root cause analysis and possible fixes.

'€¢Writing and editing custom code to fix underlying issues with clients' applications within the open housing framework, this program will be written in either PSQL or SQL depending on the clients' version.

'€¢Populating the databases within SSRS with SQL program files in the form of folios for custom processes to be automated.

'€¢Liaising with Business and Technical Consultants, Knowledge Specialists and to identify workarounds, solutions, and opportunities for knowledge creation.

'€¢Providing proper documentation of every update or change made to a client's environment in case a need for Rollback arises.

'€¢Performance testing and optimizing of clients' applications, this will include DRS testing, query testing for SQL Management studio and any client specific applications within the open housing framework.

What we're looking for:

'€¢Capita Open Housing or modules relating to

'€¢Data interrogation and analysis such as Excel, CSV, XML, or SQL

'€¢Knowledge of database and SQL and PSQL Statements

'€¢Application Support experience

'€¢Excellent communication skills, being able to convey complex and difficult issues both verbally and in writing to customers with varying levels of technical expertise

'€¢Excellent and proven analytical, process-oriented, organizational and problem-solving skills

Desirable:

 Experience with any of the following technologies / disciplines

'€¢SQL Server / SQL Server Management Studio

'€¢Capita Open Housing

'€¢Experience of working within Housing associations, charities or authorities

'€¢Working knowledge in Service Now as ITSM tool

'€¢Progress Database

About CapitaOne

At Capita ONE, we're keeping society moving. Our technology is helping deliver public and community services which make the difference to children, young people and families. We're partnering with 120 local authorities and 200 of the UK's largest housing providers to support them with everything from social housing to social care, benefits and payments. Our team is passionate about people and many of them have come to us directly from local authorities and the public sector. Join us and discover better ways to support people in achieving happy, fulfilled lives.

What's in it for you?

'€¢Competitive Salary

'€¢23 days' holiday (rising to 27) with the opportunity to buy extra leave

'€¢Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more

'€¢Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

'€¢The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

'€¢Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability stat