DWP. Digital with purpose.

Are you an experienced IT leader with the skills and knowledge to guide and support team of high-performing engineers?
Do you have an inquisitive mindset, the drive to continuously improve systems, and a passion for solving complex problems?
Are you interested in using latest technology to create innovative solution and create better service for millions of DWP users?
Are you looking for an environment that champions continued learning and shared best practices, as part of a collaborative community?

DWP Digital is transforming the way government services work, and we're hiring the best digital talent to work in agile, multidisciplinary teams to deliver these changes, making over services easier to find, access and use.

We're looking for a driven Lead Application Operations Engineer to work on central systems and services that make a difference to the services DWP delivers, and to the lives of people all across the UK.

If you want to be part of our expert community, click apply now to start an application.

As a Lead Application Operations Engineer, you will be:

Managing a team of Application Operations Engineers, using your extensive experience, knowledge and skills to help support and guide them through complex IT systems issues.
Accountable for the support of a portfolio of applications from a technical and IT Service Management perspective, providing incident, change and problem management, actioning immediate solutions, reviewing causes and lessons learned.
Providing technical expertise and leadership to ensure service issues are rectified and new projects progress effectively.
The main point of contact for customer queries, leading the discussions around the future roadmap of services.
Managing stakeholder relationships across technical and non-technical teams, to establish collaborative ways of working and effective communication.
Utilising your knowledge of service management frameworks (predominantly ITIL4 and Agile) to educate fellow team members. You'll ensure ITSM best practice is applied across your assigned team and the wider function.
Promoting automation, service improvements and the removal of repetitive manual tasks, allowing teams to focus on tasks that require their unique insights and experience.

Your essential skills and experience:

Service Management experience, including practical working knowledge and understanding of ITIL Service Management Framework to deliver a quality service to end-users.
Experience operating in a senior leadership role, providing task management to teams which carry out full range of Service Management duties and building strong relationships with a diverse range of stakeholders and services.
Strong technical ability on a range of technologies and systems resulting in improvements to services. Including the sharing of best practice and implementation of improvements across multiple teams

Details. Wages. Perks.

You'll be based in our brilliant digital hub in Newcastle. It's a great site, with facilities like sports courts, restaurants, and a gym. We're just across the road from Longbenton Metro

We also have all the tools and tech to work flexibly. We operate a hybrid working model. You can currently expect to work from home 60% of the time.

We offer competitive pay of up to £63,517 per annum.

You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £18,400 a year.

You'll get a generous leave package starting at 25 days, rising to 30 over time.

Plus, all the usual bank holidays, and the option to take up to 3 extra days off a month on flexi leave.

We have a benefits package built around your work-life balance, which includes:

Flexible working, flexi hours and flexi days
Hybrid working: some time in a hub with the team, some time at home
Family-friendly policies
Time off for volunteering and charitable giving
Bring your authentic self to work with 'I Can Be Me in DWP'
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket
Working in an award-winning environment and culture
Professional development, coaching, mentoring and career progression opportunities

Click 'Apply' for more information and to start an application on Civil Service Jobs .