Customer Service Team Lead

Customer Service Team Leader 12 Month Fixed Term Contract Bristol/Hybrid (3 days per week in Bristol office) Up to £35,000 + Great Pension + Private Healthcare + 28 days Holiday + Hybrid Working + Progression + Great Personal Benefits Are you looking to join a fantastic company where can continue to propel your career forward, and where you will be provided with a brilliant package so you can enjoy your life inside and outside of work? This company offer a brilliant service and are the leading car leasing company within the UK. With a fantastic client base and working with some of the biggest brands out there you would be joining a great company where you will feel valued and part of a team. In this role you will provide your expertise and knowledge as a Team Leader/Team Coach to the call handers in the customer service team/contact centre to try and enhance team members performance and increase results. The ideal candidate will be a confident, strong communicator with good experience as a Customer Support Team Leader or similar. You will need to manage people effectively and combine this with exceptional customer service skills and good written and verbal communication whilst being a team player. Previous leadership experience in contact centre/call centre is essential. This is a fantastic opportunity for a marketing/analytics specialist to join an outstanding and rewarding company whilst continuing the growth and development of your career. The Role: *Supporting a customer service call centre team *Helping others to improve in their role *Collaborating and partnering up with other team leaders *Working in Bristol offices 2 days per week *Up to £35,000 + Great Pension + Private Healthcare + 28 days Holiday + Hybrid Working + Progression + Great Personal Benefits The Person: *Previous Customer Service experience *Previous call centre/contact centre team coach/manager experience *Very good written and verbal communication skills *Ability to show leadership skills and lead a team *Can work in Bristol office 3 days per week