Regional IT Service Manager

Regional IT Service Manager

Location: Cardiff, Darlington, Edinburgh (may require occasional travel to other DBT Offices)

Salary: £38,052 to £43,900 (including allowance)

Job type: Permanent

Closing Date for Applications: Sunday 12^th May at 12pm (noon)

We create digital services, data tools and technology for businesses to prosper around the world. Have a look at our video!

Our Digital, Data and Technology team develops and operates tools, services and platforms such as great.gov.uk that enable the UK government to provide world'leading support to businesses in the UK and overseas.

You'll get to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship and the aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade.

Job Description

As a Regional IT Service Manager, you will be based in one of our key Places for Growth locations and be responsible for overseeing and managing IT services across other offices within your designated region. There are two roles available, based in one of the DBT hub sites Darlington, Edinburgh or Cardiff. This role requires office attendance from Monday to Friday each week, as well as regular travel to locations within your office's region, to ensure efficient operation and coordination of DBT's IT services. There may also be the need to travel frequently to other sites outside your region, to help with office installations and support of DBT colleagues. Travel to your primary office location of either Darlington, Edinburgh or Cardiff will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.

You will be part of a wider Regional IT Service Management team, ensuring the delivery of high-quality technical support, maintenance, and local IT service management. Additionally, you will collaborate with key stakeholders at your sites, prioritise projects, and develop strategies to enhance the IT service provided throughout the region.

Responsibilities

You will be an experienced IT Service Manager who can support with:

Regional IT Service Delivery

Oversee the delivery of IT services across multiple sites within the region, including your home location, ensuring efficient and reliable operations.
Establish and maintain IT policies, procedures, and standards to ensure consistency and compliance with organisational guidelines.
Manage IT resources effectively, including hardware, software, to support business operations.

Technical Support and Issue Resolution

Serve as the escalation point for technical issues, providing guidance and ensuring timely resolution.
Coordinate and collaborate with the local IT support, and our central IT support team to address user requests, incidents, and problems, ensuring excellent customer service.
Help users navigate to the right area of support for any IT issues in the building, for example Room Booking systems or printing.
Document local processes around IT equipment and make them available to staff.
Help with the IT induction process for new members of staff in your area.

Project Management

Plan, coordinate, and execute IT projects within the region, ensuring on-time delivery, adherence to budget, and meeting defined objectives.
Manage vendor relationships and engage with external partners to procure IT products and services as needed.
Occasionally support office installations/moves across the country.
Help to coordinate local IT rollouts as part of our IT refresh programme.

Continuous Improvement

Identify opportunities for process improvements, cost optimisation, and enhanced efficiency within the regional IT operations.
Stay updated with industry trends, best practices, and emerging technologies, and evaluate their potential application to improve IT services.

Essential Skills and Experience

You will need to have demonstrable skills and experience of:

Experience of managing and/or delivering IT Services within a large organisation
Experience of managing and reviewing supplier/vendors in a large organisational environment
A good understanding and evidence of designing and/or working with SLAs/KPIs
Incident/Problem Resolution working within an ITIL framework
Working with stakeholders at all levels of the organisation, across multiple departments building key operational relationship
Ability to work unsupervised, assisting and supporting the IT Regional Service Management Lead to continually improve customer service and satisfaction

How to Apply

Please click the APPLY button

The Department for Business and Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Click through to apply and find out more.

Assessment

We'll assess you against Technical Skills and Behaviours during the selection process.

We will assess you against the following Technical Skills: