JOB TITLE: Public Website Associate Director (12 Month FTC/Secondment)

SALARY: The salary banding for this role is £62,874 - £69,860

LOCATION: Bristol

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Please note this is a 12 month fixed term contract/secondment.

About this opportunity

Lloyds Banking Group (LBG) is changing and responding to the rapid transformation of our sector, helping us to be the best bank for customers. We're embracing creative, agile and simpler ways of working, to make a difference to the constantly evolving needs of colleagues, customers and our business.

Our Business and Commercial Banking (BCB) division have business clients across a wide variety of sectors - from small businesses to multinational corporations and financial institutions. Many of the clients we support are household names, driving UK growth, and we've pledged to help the UK economy recover by helping British businesses. Within BCB is our Channels business, which has been built to design and deliver great end to end experiences for our clients across Digital, Telephony and marketing Channels.

You'll be part of a team that makes a difference to the lives of our customers though digital content on our Lloyds Bank and Bank of Scotland business websites, step-changing the customer experience, leading on development of new navigation, new components and major content upgrades supporting product, servicing, coverage and marketing to deliver their business objectives.

You'll be contributing to the overall performance and design standards of the public website, suggesting new ideas to make existing components better, or new components to uplift customer experience and website performance

Collaborating with Content Strategists, Visual Designers, Marketing, Product and Content Specialists to create and deliver content changes to the public website. Whilst using Adobe analytics to glean insights from existing customer behaviour to inform your thinking and recommendations.

Why Lloyds Banking Group

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. If you'd like reasonable adjustments to be made to the recruitment process, just let us know.

What you'll need

A proactive approach, a desire to make a difference, a commitment to better and real sense of accountability
Good written and verbal communication skills, attention to fine detail, ensuring the accuracy of change
Excellent planning and organisation skills to ensure delivery according to business and customer requirements
Partner management establishing relationships with colleagues to ensure the best outcome for our customers
Adept at balancing multiple priorities in a dynamic and delivery focused environment, a strong teammate but also able to use own initiative
A real passion for empathising and translating customer needs, ensuring they have the customer in mind in all decisions
Experience in UX and UI principles

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from underrepresented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide ranging benefits package, which includes: