IT Infrastructure Support Engineer

IT Infrastructure Engineer

Our Client is a Global organisation with offices in the City of London.

They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1^st to 3^rd level experience in support.

You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.

IT Infrastructure Engineer

IT Infrastructure related project

Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
Communicate and coordinate with the user in each office (in English)
Provide support for to end users during system deployment/migration(User manual, user training)?
Global User Support
- Act as 2^nd/3^rd line support for IT infrastructure related enquiries and incidents.
- Escalate the incidents to the appropriate vendors.
- Incident management with the ticketing system (etc. ServiceNow).

Skills / Knowledge:

Technical

Proven working experience in IT Service management operations
Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)
Basic operation system knowledge (e.g. Windows10, Windows server, Azure)
Basic Microsoft Office 365 knowledge
Second line level technical support and problem-solving skill
Candidate needs to have strong interpersonal communication skills
Ability to work both independently and as part of a team.
Adoptability to work in a fast-changing environment
Strong written and verbal communication skills
Proficient in English & Japanese language skills (Reading/Writing/Speaking).
User facing support skills
Self-motivated and an innovative mindset