IT Support Technician

• £36,000 per annum
• Based at our Southern Distribution Centre in Amesbury, Wiltshire.
• 28 days paid holiday per annum, rising to 33 days upon 5 years' service (inclusive of bank holidays)
• Contributable Company pension scheme

Employee benefits:

• MyHB employee benefits platform with access to:
  • Retail and leisure discounts plus hundreds more
  • Free Financial Advice
  • Bank your savings into an ISA
  • 24/7 confidential counselling and advice line
  • Low cost voluntary insured health plans
• Onsite canteen
• 10% store discount
• Access to social and sporting events
• Free car parking
• Death in Service Benefit (subject to 12 months complete service)
• Long Service recognition scheme

Job Introduction

Are you passionate about delivering exceptional IT service support?

We're looking for a dedicated individual to join our team and provide timely solutions to a variety of IT issues and requests across our Amesbury distribution centre. If you thrive in a fast-paced environment and enjoy problem-solving, we want to hear from you!

Job Overview

• You will log and triage all IT service issues and requests.
• You will resolve IT problems and hardware issues in accordance with our IT service levels.
• You will manage IT issues and requests specific to IT specialists and 3^rd parties.
• You will develop & maintain processes and procedures to assist in resolving IT issues.
• You support and assist colleagues on IT project implementations e.g. upgrades, new equipment roll-out.
• You will do daily system checks to review system performance, security and availability of our infrastructure & key ERP (AS400) automated business processes.

Minimum Criteria To Apply

• Experience and knowledge of network security & infrastructure, ERP (preferred AS400), desktop systems and applications, mobile device management
• Experience of dealing with technical teams.
• Experience of dealing and communicating with 3^rd party IT service providers.
• Experience of implementing business improvement initiatives.