Digital Skills / IT Training Officer

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Job Title: Digital Skills Training Officer

Location: East Suffolk Council, Melton (IP12 1RT) or Lowestoft (NR33 0EQ)

Salary: £33,024 - £40,221 per annum (career grade)

Job Type: Full time, Permanent

Working Hours: 37 hours per week

Closing date: 11:30pm, 07 April 2024

Interview date: 18 April 2024

We currently have an opportunity to join East Suffolk Council as a Digital Skills Training Officer.

The role:

We are looking for someone who is passionate about training others! We know there are people out there who really get a kick from helping others to learn - if this is you, we have an exciting new role within the Digital Team to support the whole organisation in utilising digital technology to high standards - and being really proud of the environment we create by doing so!

You will work with Programme and Project Managers in the Digital Team to introduce new processes and solutions ensuring they are appropriately rolled out as part of the implementation needs on our Work Plan.

You will also maintain a rolling programme to ensure all new starters are trained to a required standard in the fundamental use of our digital environment, including things like MS Teams and cyber security awareness. We want to ensure core digital protocols and messaging is conveyed to foster a consistent and supportive environment for all staff and members to work in.

What you will need:

It goes without saying, you will need to have excellent ICT skills for this role, but the ability to get your message across to others is crucial. A proven experience of working in a training environment or a portfolio of examples of training and coaching delivery would obviously be a bonus, but please still consider applying if you feel you have what it takes to meet the needs of this role without years of experience.

The ability to quickly pick up digital working practices and assess the knowledge and understanding of others is essential. We're really looking for someone who is as passionate about doing the right thing as the team you will be joining.

If you think you have what it takes to be successful in this role, even if you don't meet all the essential requirements, please apply. We would appreciate the opportunity to consider your application.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access.

Here are some of the main benefits:

Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays)

Local government pension scheme

Flexible working arrangements

Learning and development tailored to your role

A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.

Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements.

About us:

East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk.

Please click on the APPLY button and you will be redirected to the Council's careers page.

Candidates with the relevant experience or job titles of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Services Manager, 1st Line Helpdesk Engineer, Support Engineer, Support Technician, Digital Support, IT Trainer, IT Coach, Training Delivery, IT Coaching may also be considered for this role.