Trainee Consultant

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Job Title: Trainee Consultant

Location: Newcastle Upon Tyne

Salary: £23,500 per annum starting

Job type: 12 Months Fixed Term

Who Are We?

TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.

Why should I work for TSG?

It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 50 Best Large Companies' and one of the 'Top 15 Technology Companies' to work for. In addition, we have been awarded a 2-star accreditation for 'Outstanding' employee engagement.

Here's why;

• Our open and honest culture where feedback is taken on-board and acted upon
• The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed
• Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have decided to make it a yearly event
• Two paid CSR days per annum that you can use towards giving something back
• Our charity fundraising - TSG have raised over £20,000 in the last 2 years. We have also recently launched our very own 'TSG Foundation'
• Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business
• Flexible working policy
• Relaxed dress policy
• Excellent progression opportunities, training and support, including recognised qualifications

The Role:

As a Trainee Consultant within our TSG Academy, you will work within our Service Desk Team progressing through a structured training programme to become a technical expert. This position will run over a 12-month fixed term contract starting in April 2024.

Following the initial 12-month fixed term, and when successfully meeting all the relevant criteria, you will progress into a permanent Junior Service Desk Consultant role with a salary increase to 28k + bonus. As a Junior Service Desk Consultant, you will resolve 2nd line technical issues such as network and server issues, azure, end user, and back up issues, both over the telephone and face to face on-site at customers premises.

This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and being mentored by some of our most highly skilled team members.

This position is based in our Team Valley office in Newcastle upon Tyne.

Knowledge, Skills & Experience;

To be successful in this role you must be a strong communicator who is customer focused. A self-starter who is willing to learn, and a confident problem solver. Previous experience in one of the following is essential:

• Service desk or internal IT environment
• Graduated, or studied a technical related degree, qualification or apprenticeship

Application Criteria:

• To be considered for this position we will require you to provide a certification for completion of at least one of the two exams below. This displays a basic understanding of Microsoft 365 Fundamentals or Microsoft Azure Fundamentals.

• MS-900: Exam MS-900: Microsoft 365 Fundamentals
• AZ-900: Exam AZ-900: Microsoft Azure Fundamentals

Benefits:

• Company bonus scheme
• 25 days annual leave + public holidays
• Life assurance 4 x Salary
• Contributory pension scheme at 4% matched
• Electric Vehicle Salary Sacrifice
• Perk box discounts
• Paid CSR Days
• Company sick pay
• Income protection cover
• Enhanced Maternity and Paternity pay
• Employee assistance programme
• Long service benefits including increased annual leave accrued with service

Please click on the APPLY button to send your CV for this role.

Candidates with the relevant experience or job titles of: Trainee Consultant, Junior Consultant, Associate Consultant, 1st line Service Desk, Internal IT Consultant, Technical Support can also be considered for this role.