IT Service Desk Administrator

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IT Service Desk Administrator - Glasgow - Permanent - £25,000 Per Year I am currently working with a IT Consultancy who are looking for a IT Service Desk Administrator. You are expected to respond to the calls that they receive from their customers and effectively log cases into the system. You are expected to have excellent customer service skills and maintain the standards of the service desk.Key Responsibilities:Answer incoming calls and emails in a timely and professional mannerLog and record customers issues accuratelyGather information for the support consultantsAssist with new customers take on the processesRequirements:Experience of working in a customer support roleA positive attitude and desire to provide customer serviceOrganisational skills with the ability to manage multiple issues and tasks simultaneouslyAbility to work on your own initiative and make decisions based on the facts presentedExperience with MS Dynamics Navision (Desirable)Benefits:Competitive salary30 days annual leave (plus a birthday holiday)Additional Service DaysGroup personal pension planPrivate medical insurance schemeHybrid WorkingLife cover (2 x final salary)Cycle to work schemeTo apply: If you think this role is suitable for you please send your CV to [email protected] or call me on 0203 870 0174. Alternatively, refer a friend!Nigel Frank International is the Global Leader in Microsoft Recruitment, advertising more Microsoft jobs than any other agency. We deal with both Microsoft Partners & End Users globally and we have never had more live requirements & jobs for Microsoft professionals. By specialising solely in placing candidates in the Microsoft market I have built relationships with most of the key employers throughout the UK and have an unrivalled understanding of where the best opportunities and jobs are.We understand the need for discretion and would welcome the opportunity to speak to any Microsoft candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed.