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Registered Manager

Premium Job From BCT Resourcing
Recruiter: BCT Resourcing
Listed on: 9th June
Location: Harlow
Salary/Rate: £28000 - £38000
Type: Permanent
Start Date: 2022-06-09 10:50:57

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Our client pride themselves on quality, person-centred care and ensure that our Registered Supported Accommodation & Home Care Manager has the same ethos and is on board with our core values. Our ideal Registered Manager will have in depth knowledge and experience within the Home Care (Domiciliary Care) & Supported Accommodation market and will be confident in leading and growing our branch. As the Registered Care Manager, you will assume full responsibility for CQC compliance and service excellence. You will need to be comfortable with selling in the care sector and can confidently work to realistic targets and KPIs.

It is also essential that as a Registered Home Care Manager, you possess the following attributes and skills:
-    Extensive experience supporting and providing care to clients within a domiciliary care setting and supported living services
-    Highly knowledgeable of processes involved in CQC compliance and monitoring of service standards
-    Excellent compliance history and with proven ability of implementing strategies resulting in GOOD (or better) inspection ratings
-    Strong leadership skills
-    Excellent business and interpersonal skills
-    Ability to work successfully under pressure and consistently achieve KPIs/targets against tight deadlines
-    Caring and empathetic approach developing person centred care plans tailored to personal needs
-    Committed to a client-focused approach coupled with high service standards
-    Confident with the use of all Microsoft Office programmes
Key Responsibilities:
- Effectively and proactively manage and maintain our relationship with the CQC, helping us to work toward an Outstanding service
- Help to establish personalised care services and put in place policies and procedures to deliver a quality service to our clients
- Participate in the growth and development of the business. Work with leadership to achieve growth targets and deliver within budget
- Ensure there are sufficient suitably qualified staff allocated appropriately to meet service needs at all times
- Manage the effective recruitment, induction and training (with appropriate training support) of our coordinator(s), supervisor(s), care workers and other support staff
- Be prepared to undertake on call and care activities (Care Calls) when needed to cover staff sickness or staffing shortage


In this varied and challenging role, you will:
- Manage the day-to-day functionality of the care service, including setting effective and sustainable rotas
- Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters
- Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures
- Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business
- Effectively manage and record complaints and incidents
- Carry out investigations relating to the quality of the service and use findings to make improvements
- Be prepared to work flexibly to ensure the safe delivery of the service
- Apply excellent communication skills with clients, their families and representatives, staff and other health and social care professionals to deliver high quality home care services
- Promote the rights of each client and keep their wishes at the centre of their care and support
- Complete regular monthly audits of client and carer files
- Carry out annual appraisals and monitoring of staff performance
- Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles
- Identify ongoing training needs and ensure staff are up to date with current best practice
- Lead, manage, support and mentor staff
- Keep all information about clients and their families secure and confidential
- Provide the client, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns

This list is not exhaustive and from time to time you may be required to undertake additional duties.

The Registered Home Care Manager will be supported in their role by the branchs Support Manager.

If this sounds like you and you can demonstrate the skills and knowledge we are looking for, then we welcome your application and look forward to discussing the role in more detail. We would be delighted to have an informal chat to answer any questions you have.

Skills/Qualifications:
   Level 5 Health and Social Care
   Minimum 2 years’ experience as a Registered Home Care Manager
   Microsoft Office
Job Type: Full-time
Salary: £28,000.00-£38,000.00 per year
To be considered for this role, apply with your CV today!