Software Support Analyst
Recruiter
Intec Select
Listed on
7th June 2022
Location
Chatham
Salary/Rate
£35000 - £45000
Type
Permanent
Start Date
2022-05-03 00:00:00
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Software Support AnalystA FTSE 250 financial organisation is currently recruiting an Software Support Analyst who has experience supporting software applications within an ITIL environment utilising tools such as SQL / Excel. You must have an in-depth understanding of application configuration and be able to resolve application support queries. The ideal candidate will have worked within the financial services market and previously supported front-end applications. Our client is paying a basic salary up to £45,000 + 15% Bonus + Excellent Benefits with Hybrid working to be based in their offices situated in Chatham or Wolverhampton.
The role will require the jobholder to work with colleagues and under the direction of the support manager on initiatives, which may be support issues, small-scale business process improvements, and larger-scale change initiatives. In addition, they need to support the IT delivery manager to ensure that BAU change is delivered on time and efficiently following the ITIL principles.
Responsibilities
Responsible for day-to-day second line application support.
Responsible for monitoring of a ticket queue to ensure the resolution of incidents and service requests within SLA.
Support for all project releases and code fixes following ITIL change and release principles.
Working alongside Problem management function, identifying and mitigating trends.
Documenting processes and producing user guides or other artefacts that support the change management function.
Maintaining and enhancing practical and operational relationships with third party suppliers.
Working with the testing team and business to scope and schedule testing activities
Core experience:
Two years second line Application Support experience (essential)
Basic SQL experience (nice to have)
Two years' experience working with Software Supplier/Client relationships
Proven experience working in an IT application support environment providing support and problem analysis/resolution
ITIL Foundation certificate or working knowledge of ITIL best practice framework (essential)
Intermediate-level skills in Windows server 2008 / 2012 MS SQL Server experience (pleasant to have)
Package:
£30,000 to £45,000 (circa)
15% Bonus
25 days holiday
Generous contributory pension scheme
Discretionary bonus scheme
Free parking
Training
If you can, please send across your up to date CV and the leading consultant will be in contact.
Software Support Analyst
