Portfolio Manager - 12 month FTC

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As portfolio manager for EMEA Technology you are accountable to align technology product roadmaps with functional business needs, licensee retail technology and operations, and the Global Licensing Framework (GLF) to ensure the delivery of compliant technology solutions across all Starbucks EMEA stores whether licensed or company owned. Collects functional, market, and licensee requirements and shares with product owners and GLF stakeholders. Responsible for managing key suppliers and works closely with internal cross functional teams to plan and execute deployments of both hardware and software technology solutions to the EMEA market. Supports the technology product portfolio and stakeholder engagement for both retail and non-retail enterprise technology.

Summary of Key Responsibilities        

Manage key partners and relationships at the strategic level to plan and execute deployment of technology solutions to the EMEA market.

Liaise with market, licensee, and corporate teams to deliver technology systems across EMEA.

Manages large programmes as assigned, and manages individual projects when needed

Monitors and reviews technology programme and project financials, costs, operational budgets, staffing, resourcing and project risks.

Tracks and resolves project and programme Risks, Actions, Issues, and Decisions 

Plans, schedules, monitors, and reports on overall progress and initiates corrective action, as appropriate, to ensure that programme and project deliverables are produced on time and within budget.

Helps assess and monitor the Total Cost of Ownership for technology platforms

Tracks ROI and Comp on technology products and investments

Assesses, tracks, and identifies resourcing, funding and dependencies for programmes and projects

Supports product managers, product owners with GLF compliant vendor and product selection RFx processes

Plans, directs and co-ordinates activities to manage and implement projects from contract/proposal initiation to final go live

Aligns the project objectives against business objectives and authorises the selection and planning of all related projects and activities.

As required to support projects, may select and manage contract project manager resources

Key Contacts/Relationships

Key Contacts - Internal

EMEA technology team

Relevant EMEA project leads

EMEA technology leadership team

EMEA market teams and leadership

EMEA and market teams functional leadership    

Key Contacts - External 

External vendors

External consultants

JV Partners

All Licensee technology leadership stakeholders

Knowledge, Skills and Experience

Experience of managing large scale technology deployments

Success of delivering end to end technology projects in a retail technology sector

Strong understanding of technology concepts

Articulate at sharing complex technology concepts with a non-technical audience

Strong budgeting, planning, and project financial acumen

Customer and business relationship management

Stakeholder management

Ability to communicate clearly and concisely, both orally and in writing

Strong analytical/Excel skills

Ability to lead and influence others

Ability to work cross-functionally and in a matrixed organization

Excellent project management skills