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Senior Microsoft Engineer

Premium Job From Deerfoot
Recruiter: Deerfoot
Listed on: 16th May
Location: Southampton
Salary/Rate: £45,000 - £48,000
Type: Permanent

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Senior Microsoft Engineer
Full Time / Permanent
£45k-£48k base plus car allowance £3600
Location: Southampton Office min 1 day a week / Remote - Flexi Working

We have been retained as a recruitment partner to a leading managed service provider, who require a Senior Microsoft Engineer to start ASAP to join an existing growing team.

As a senior member of the Project Team, you will own (from a technical delivery standpoint), deliver and transition Projects for new and changing services to our customers through exceptional communication, problem solving, technical and customer service skills.

The role will require the ability to technically own the delivery of projects whilst working with a project manager. The role will require you to delegate tasks and responsibility to the other project engineers that will support you when delivering projects.

You will need to form a good working relationship with the Project Managers, Project Co-Ordinators, other Project Engineers and Project Consultants, completing tasks and ensuring timely delivery of services.

Extra duties on an out-of-hours basis may be required from time to time and are considered part of the role. This includes travelling to client sites and other company offices, dependent on the workload and location of customer.

The role is accountable for: -

*Assisting Project Managers, Project Co-Ordinators with updates to the status of your projects within the project portfolio as required
*Delivery and technical ownership of projects following the Project Management Operating Procedure
*Working to (and creation of) Project Initiation Document and associated project approach documents for your projects to ensure these are delivered as agreed.
*Assisting the Project Managers with Privacy and Risk assessments to minimise issues and their impact to our customers
*Attending project Kick Off, Updates and Closure meetings both with internal and customer stakeholders where required
*Assisting the Project Manager with the remediation of Incident Management tickets associated with ongoing projects.
*Assisting the Project Manager with the remediation of Problem Management tickets associated with ongoing projects.
*Attending Lessons Learned meetings with internal stakeholders
*Managing tickets associated with projects
*Time Recording within relevant Autotask tickets as required by KPI for all Project Engineer tasks both internally and externally
*Creation and maintenance of documentation
*Creation of Technical Design documents for your projects
*Creation and updating of high-level and technical project tasks within project management tools in line with project time estimates/Technical Designs
*Managing Risks within the project management lifecycle and reporting any identified risks to the Project Manager
*Assisting the Project Manager with risk mitigation as required
*Managing Changes and Configuration Management in line with customer contracts and Change Approach documents during the delivery of project work
*Assisting with internal projects where required
*Providing internal technical training sessions to the Project Team alongside Project Consultants and Head of Projects
*Assisting the Head of Projects with the definition and creation of company standards for commonly used technologies
*Leading Large-Scale Projects when required
*Assisting Project Consultants with gathering information for Technical Roadmaps, Quotations and Time Estimates
*Reviewing and adding continual improvement to company and customer documentation wherever required
*Providing Out of Hours support as an on-call Service Desk Engineer
*Assisting Project Managers with initiating billing milestones, invoiceable actions, registration of licensing, warranties, devices and services.

We are keen to see candidates with a good mix of the following:

1.Minimum of 3 years' experience in a project delivery role
2.Experienced working in a high availability environment, working on live systems where reliability, uptime and meeting SLA's are crucial
3.Proven customer-centric IT service Delivery experience
4.Demonstrable experience at an expert level working with at least 3 of the following technologies
a.Office 365
d.Windows Server
e.Storage systems
5.Current MS-365 Fundamentals (MS-900) - desirable
6.Current Microsoft Associate certification
7.Strong Microsoft Office suite skills
8.Advanced problem-solving ability and troubleshooting
9.Excellent organisational skills and time management practices, working well in a team environment
10.Able to communicate clearly and concisely to all levels
11.Good knowledge of IT concepts and architectures
12.Excellent customer service skills for both internal and external customers
13.Grounded IT experience with a high general technical competence and a good breadth of knowledge
14.Experience in handling customer complaints
15.Be able to analyse issues, investigate, identify causes and implement robust resolutions
16.Taking ownership of issues from reporting through to resolution
17.Proven ability and desire to improve methods of working
18.Extensive experience of configuring and administrating M365 services including Intune, SharePoint, WDS and client technologies up to Windows 10

Please apply for a full job description.

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).

Deerfoot is acting as an Employment Agency in relation to this vacancy.