Senior System Engineer - Remote - Permanent

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Senior System Engineer Remote U.S. Citizen or Green Card Holder ONLY Essential Duties and Responsibilities include:

Daily Support

* Responsible for day-to-day operation of IT facilities, applications, servers, workstations, peripheral equipment, mobile devices and phone system

* Provide PC support to end users. Troubleshoot and resolve all reported issues.

* Communicate all system related issues to local management, users and other IT staff as needed

* Manage Azure Active Directory user accounts, Exchange mailbox accounts and phone system accounts.

* Manage local data backups for disaster recovery

* Provide on-call coverage and support as needed. Perform after-hours maintenance on systems, applications, and/or services as necessary

* Assist other IT organizational units as needed

* Work cross functionally with other organizations, systems engineers, developers, outside consultants and management team members

Systems and Network Support

* Prepare, design, implement, administer and maintain security-oriented systems and networks including virtual infrastructure, network storage, end-user computing, security remote access, network policy services, wireless authentication and access policies, perimeter security appliances etc.

* Ensure the performance of the network at a level that supports the business applications

* Work with ISP providers to maintain network scalability and reliability

* Monitor and support the local and wide area networks. Experience with Fortigate or Cisco firewalls.

* Effectively analyze network, systems and data center issues, develop solutions, make recommendations, and implement standard solution; function as an expert resource

Security

* Responsible for IT security for servers, workstations and networks

* Administer anti-virus, anti-malware and anti-spam solutions

* Respond to security incidents and system faults, analyzing and correcting applications or system faults to reestablish service. Execute regular malware, vulnerability and exploit assessment review

Administrative

* Keep computer equipment, hardware, and software inventoried and updated

* Select and manage IT vendors, consultants and third-party providers, ensuring contracts are maintained and costs are assessed and analyzed on a periodic basis

* Provide input to the annual IT budget development process. Prepare cost estimates and budget recommendations. Monitor expenditures.

* Investigate abnormal conditions, gain control of the situation, notify stakeholders, and expedite processes as necessary

* Participate in the monthly global IT Governance meeting and collaborate with corporate and divisional IT support staffs as needed

* Perform other IT duties/responsibilities defined by the Corporate CIO office

* Research and evaluate emerging technologies and services. Participate in IT systems project planning, design, implementation, documentation and maintenance

Teaming

* Document and cross-train team members..

Requirements/Qualifications

Education, knowledge and skills

* Bachelor's degree in Computer Science or equivalent experience

* Recent experience with Windows 10, Microsoft Office 365, Azure Active Directory and Intune

* Certificates in Microsoft and Cisco highly desired

* Minimum 5-10 years systems and network engineering experience

* Proven ability to advance multiple high-visibility projects to success

* Deep experience in Microsoft server operating systems and services including GPO, AD DS, DNS, DHCP, IIS, AD CS, NLB, NPS, WSUS

* Experience in Windows PowerShell and VB scripts

* Experience in virtualization operations using VMware vSphere and/or Hyper-V

* Experience in in data communications concepts and operations (Cisco switch, router, ASA, IDS/IPS)

* Experience in disaster recovery planning, high-availability, backup, recovery and continuity solutions

* Experience installing and supporting ERP applications (i.e.; MS Dynamics AX, SAP, etc.)

* Strong customer service orientation

* Experience with antivirus, spam and web security technologies

* Excellent writing and verbal communications skills with the ability to work with users from all levels of the organization

* Excellent problem solving and analytical skills

Travel

* Occasional travel may be required - 15-25% If you are interested, contact Mikala at [email protected]