Network Support Engineer

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Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

What you'll do:

* Deal with challenging and exciting work opportunities, with exposure to new technologies. * Support and lead network Triage for field and VIP reported issues. Collaborate with the VIP team/ customer escalation team to investigate customer issues. * Liaise and work closely with 3rd party ISP providers to jointly investigate network related issue with Sky products * Interface with CSG on the network tools & maintain quality of network tools for agents/engineers * Carry out in-depth investigations using various network tools for the reported Wi-Fi and Broadband issues reported by VIP/Escalation teams which may also include customer visits, handling comms/follow-up, book engineer visits, raising tickets, regular monitoring, providing exact technical info/problem statement to the technical team for further investigation

What you'll bring:

* Good understanding of the software development lifecycle * Interest in testing and quality assurance * Flexible and able to work well in a team. * Solid understanding of different network devices such as routers, AP's switches, hubs & 3rd party mesh devices * Use of Defect management software (e.g., Jira, BugZilla) * Use of collaboration software (e.g., Wiki/Confluence) and comfortable with Unix/Linux command line interfaces

Team Overview Group Product is the team behind the renowned Sky products line-up. From Sky+ to Sky Q. From hardware and software to intricate design, we're proud that everyone's favourite Sky products are #MadeByUs

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

* Sky Q, for the TV you love all in one place * A generous pension package * Private healthcare * Discounted mobile and broadband * Access a wide range of exclusive Sky VIP rewards and experiences

Where you'll work:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.