Customer Complaints Officer
Recruiter
BCT Resourcing
Listed on
6th November 2021
Location
Renfrewshire
Salary/Rate
£23000 - £23000
Type
Permanent
Start Date
2021-11-05 12:54:26
This job has now expired please search on the home page to find live IT Jobs.
Customer Complaints Technical OfficerRenfrewshire
£23,000 per annum
We are working with our client who are looking to recruit a Customer Complaints Technical Officer based in Paisley.
· Administer Customer Complaints database ensuring all appropriate complaints are recorded
· Allocate corrective action instruction to appropriate manager
· Perform testing on products to ascertain cause of failure
· Communicate with customer advising the reasons for failure
· Update and administer customer credits in a timely manner
· Work closely with Technical and Operations to ensure prompt communication of any corrective actions
· Lead complaints meeting ensuring accurate feedback from complaints owners is recorded
· Maintain strong relationships with all stakeholders ensuring quality and customer service is always kept in focus
Company client operates as both a Recruitment Agency and a Recruitment Business. We endeavour to reply to all applications when possible however on occasions this may not be possible due to volumes of responses. Company client is a Scientific, Engineering and Manufacturing Recruitment business supplying talented staff to permanent and temporary opportunities.
