Associate Director, Middle Office Desk Support Manager

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Role Title: Associate Director, Middle Office Desk Support ManagerLocation: London (remote, with some travel into the office required)Duration: 12 MonthsRate: £467.50 PAYE - £559.26 Umbrella Role PurposeTo provide management oversight of the Cash Equity Desk Support team ensuring a high level of service provision to Trading & Sales Desks, Client service teams, operations and external clients. This will be across both HBEU and HBCE. The role will also help drive and provide support for ongoing change / OPEX programs.Oversee daily activities for the Cash Equity Desk Support Team including High touch, Program Trading, Low Touch (algorithm) and ETF desks (trading and sales)Providing oversight of key operational risk indicators and ensuring appropriate escalation to both trading and operations management when required. Driving root cause analysis and proposing solutions.Driving a change culture within the Desk Support function and feeding items into the relevant product owner/change forums for prioritisationWorking closely with senior representatives of the Front Office to provide booking solutions and service for high priority clients. Working directly with clients on STP solutions to improve experience and HSBC performance metrics.Woking with trading desks across HBEU & HBCE on new products and ensuing that booking models are both suitable for trading and operationsCompiling MSII, manage Audit and report progress/resolution to senior management.Liaison with Global Operations teams to ensure timely response to client queries and swift resolution of Failing trades, reconciliation issues and regulatory/tax obligations.Work closely with extended teams based in Kuala Lumpur, Manila, Bangalore, Paris, New York, London and Hong KongEnsure timely booking of Complex Trades, Allocations (matching on electronic platform), Data Enrichment & Repair, Corporate Action Management, Query Resolution and Static & Market Data Management.People Leadership and influence Customers / StakeholdersMarket Operations ManagementSenior Front Office Trading HeadsSenior Front Office salesRegional COO's and Business Management teamsAll relevant Control Functions and Regulatory teamsRegional and Global teams and managementInstitutional and Corporate Clients, Hedge Funds and Asset Managers Leadership & TeamworkWork with and influence Offshore TPM Client Services and Control.Ensure appropriate support structures are in place and reviewed on a frequent basisCreate an open and transparent function with clear goals and expectations and be recognised as a strong developer and supporter of talent across the locationsWork with the Global Head of TPM and the Head of TPM in other regions to ensure the global teams work closely and transparently together, respect each other's cultures and support diversity and inclusion across all teamsWork in full partnership with our offshore teams to ensure their continued integral role in supporting and controlling the Equities businessEffective hand holding and management of resources and skills as the equity organisation evolves through time. OverviewExperience with cash equityMiddle office experience requiredAt least 5 years of experience within the industryRole will require trading with teams in London, Dubai & Paris (EMEA) and interaction with teams offshore in Manila & Kuala LumpurExperience with risk & controlExperience with change, improvement & flow automationLiaising with IT & Finance TeamsFinancial services experience required