Helpdesk Manager / Team Lead

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Helpdesk Manager / Team Lead London to £60k

Helpdesk Manager / Team Lead (Windows Office 365 VM Ware Citrix). Are you an experienced Helpdesk Manager who enjoys leading and developing others? You could be progressing your career at a Hedge Fund that invests in the sports betting markets.

As a Helpdesk Manager / Team Lead you will manage a team of seven 1^st and 2^nd line Helpdesk Engineers; with the focus on staff development and culture. You'll assess the current skillsets, interests and career aspirations of the Helpdesk team and help them progress via mentoring, training and upskilling to evolve into 3^rd line, Infrastructure, DevOps or SRE roles. You will also oversee the day-to-day operations of the Helpdesk and ensure that request and incidents are resolved efficiently.

You'll be based in fantastic offices in a vibrant area of London with in-house gym and steam room, games room with pool tables and dart boards, library and free high quality catering (breakfast, lunch, dinner) from the onsite chef; with flexibility to work from home one day a week.

Requirements:

You have a wealth of experience in similar Helpdesk Engineer / Manager / Team Lead positions

You have a good knowledge of Microsoft technologies including Office 365, Active Directory, Windows 10, VMWare, Citrix XenApp

You have advanced organisation and planning skills with meticulous attention to detail

You have strong analysis and problem solving abilities

You have excellent communication and collaboration skills; are able to motivate and inspire others

As a Helpdesk Manager / Team Lead you will earn a competitive salary (to £60k) plus benefits.

Apply now to find out more about this Helpdesk Manager / Team Lead opportunity.