Junior IT Assistant

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We are the South East's largest quality furniture store, we have many years of team knowledge and we are now excited to be expanding our IT department. This is an exciting opportunity for a keen and enthusiastic individual wanting to start or further their IT career. The role itself is an office based role in Waltham Cross and will be supporting multi-site support to our Hertford distribution centre.

The successful applicant will be assisting the IT department across the business, this will give great exposure to all elements of the business, therefore we are looking for someone who is also confident and able to adapt with different interactions across the business. Due to the nature of IT and our business, weekend IT cover will be required.

This a permanent, full time role as a Junior IT Assistant (1st Line) with some 2nd Line responsibilities, you will be reporting to the Head of IT. We will be providing training where required, however a minimum of 6 months experience within an IT support environment is desirable, including experience working with Microsoft Windows 10, and Microsoft Office 365. We are looking for someone with excellent written and verbal communication.

Duties will include:

- Assisting the Head of IT with any IT related tasks including PC/Laptop configuration, project tasks, daily checks and re-occurring business system tasks

- Providing 1st line IT support to the business, dealing with ad-hoc calls, email service desk requests, logging service desk tickets and being able to escalate to other IT team members

- Providing IT cover on weekends and escalating critical 2nd and 3rd line support requests to other IT team members

- Making sure joiners/leavers procedures are dealt with in good time and in full

- Making sure spare pre-configured equipment exists, so that devices can be replaced/distributed in good time when required

- Assisting with departmental IT desk moves when required

- Creating/maintaining user accounts in the company's business system, as-well as other company applications

- Carrying out various IT related daily checks and preventative maintenance of PC/Laptops

- Documenting and supporting the companies numerous Microsoft Excel and Word documents that have been previously developed in-house

- Monitoring internal and external IT ticketing systems, escalating/chasing tickets when required and fundamentally keep the systems up to date and tidy

- Occasional support of internal web eCommerce team