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IT Support Technician

Premium Job From Michael Page
Recruiter: Michael Page
Listed on: 1st September
Location: St. Austell
Salary/Rate: £20,000 - £22,000
Type: Permanent
Start Date: ASAP

The IT Support Technician opportunity is based near St. Austell. The role will focus around configuring and troubleshooting 1st and 2nd line end user queries and escalating to relevant team. You will contribute to the smooth operation, focusing on IT Support and computer network.

Client Details

Our client is a world leader in mineral-based specialties, o?ering high value-added solutions to many di?erent industries, ranging from process manufacturing to consumer goods.


The IT Support Technician based near St. Austell, reporting to the Support Centre Team Leader. The successful candidate will contribute to the smooth operation, focusing on IT Support and computer network. This includes planning, configuring, installing, maintaining network hardware, software and communication links whilst ensuring minimal network downtime occurs. Diagnosis, resolving and documenting hardware and software problems in a timely and accurate fashion, providing end users with appropriate assistance.

The purpose of the role will be:

  • To plan, configure, install and maintain IT hardware and software.
  • To provide remote IT Support.
  • To perform installations, upgrades & deployment of workstations to Microsoft Windows 10.
  • To provide IT support for industrial plant and offices.
  • To provide local assistance for the L2/L3 System Administrators (Server, Network, Application, ERP).
  • To provide end users with the appropriate assistant through ticketing system.
  • To perform regular site visits to remote sites with engagement with local managers for local IT Support.
  • To engage with business units, production environments and managers to improve IT efficiency's.
  • To identify and prioritise, and resolve end user requests, including the monitoring, tracking, and coordination of support functions.
  • To support users in the use of IT equipment by providing necessary training and advice.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • To implement, manage, update and maintain IT fleet.
  • To troubleshoot and problem solve workstation related problems.


Have at least 1 years experience in IT Support.

  • Have helpdesk experience, including use of internal IT Service Management application.
  • Hold Microsoft Qualifications.
  • Have advanced knowledge of Microsoft Workstations (7/8/10)
  • Have good knowledge of MS Active Directory users, groups, policies and management.
  • Have basic knowledge of Microsoft Services (2012/2016)
  • Basic knowledge of Network Connectivity (Routers, Switches & Wireless)
  • Ideally have knowledge of Industrial IT (SCADA, Industry 4.0)
  • Be willing to take part in the 'Out-Of-Hours On Call' Rota.

Job Offer

The IT Support Technician

Site based - Monday to Friday, 37.5 hours per week

Salary range between £20,000 - £22,000

On call rota is 1 out of 5 / 6 weeks

Fantastic team culture, working for a large global business who offer on-going training and progression

Great all round benefits package

Contact Name: Henry Bishop
Reference: TJ/9082/JN -092021-3564804_1630490080
Job ID: 2973478

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