Programme Manager / Technical Project Manager (Remote)

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Job Title: Programme ManagerLocation: Due to COVID-19 we are all currently working remotely & flexibly. Ideally candidates will be within commutable distance of York, which is where our head office is, close to the University, commutable via rail & bus, with on-site parking. Our Customer Success team have a Victoria London base.Salary: £50 - £55k, plus exciting & competitive benefitsJob Type: Full Time, PermanentHublsoft is an exciting technology start-up developing a game changing software product. Our mission is to build intimacy between decision-makers and data; creating an experience that simplifies the complex data landscape, translating it into a language business users can interact with to drive better decisions.About the role:This new role is part of the Delivery Leadership team, joining an experienced team of Customer Success professionals and technical engineers, creating visibility and excitement around use of our platform with clients. The product uses the latest technologies to deliver a world-class end-user experience, that is easy to use with a strong collection of functionality and features.Projects are typically within the Technology Service Provider markets. You don't need experience of software development, the role is focused on delivery of software to address business need. However, you do need to be able to motivate teams to deliver great outcomes for clients, and ensure rigour in the delivery lifecycle.We are looking for ambitious achievers, with demonstrable enthusiasm and commitment. Your insights and contributions are important, helping us to shape our direction. This is an amazing opportunity for a Programme Manager, with a commercial approach, to join a growing company. If you're dedicated and ambitious, Hublsoft is an excellent place to grow your career.We connect our focus on immersive decisions, positioning of a human-first approach to technology, with our people front and central. We care about your health & wellbeing, with a deliberate emphasis on keeping you energised and connected, as a thriving team of motivated people.Key duties:Project / Programme ManagementCustomer engagement for key customer programmes & deliveries Interface with customer Project / Programme Managers for hublsoft deliveriesProvide customer governance oversight of all hublsoft rollouts and implementations, including status & value of platform usage & capabilitySenior customer stakeholder engagement across multiple levelsMI & reporting and communications for multiple stakeholder levels, both customers & internalRisks & Issues - oversee risk and issue management & ensure mitigations are in place and resolved through negotiated agreement.Own the outcomes for delivery and drive multiple programme plans simultaneouslyPortfolio Delivery management across multiple customer deliveries & internal teams, ensuring an ethos of customer excellence and continuous improvement Take responsibilities for the management and delivery of all programmes and projects across the hublsoft lifecycleWork with Customer Success and BI Leads and teams to support successful deliveryWork with Customer Success Leads to understand and communicate customer Value Messaging using the hublsoft platformWork alongside the Delivery teams to ensure projects are controlled and delivery changes are available to agreed timescales.Manage internal governance meetingsOther ResponsibilitiesKey point of contact for specific key customersActive role in the Delivery Leadership teamRegular interactions with CEO, CFO, CTO, Business Development Manager and People PartnerImmerse yourself in our hublsoft platform to understand how to achieve and actively drive a customised experience for our customers, in collaboration with Customer SuccessBusiness Line Delivery revenue and budget managementInterface with internal technical teams to fuel the development roadmap, ensure customer feedback, bugs & features are delivered to support user valueAbout you:Key Skills & ExperienceExperienced Project / Programme Manager; confident owning and delivering project & programme outcomes with multiple stakeholdersPrevious experience of successful project control and delivery supporting, cross-discipline teams, using defined PM methodsExceptional ability to communicate and foster positive outcome driven relationshipsCredible and influential at senior executive level, ideally within a consultancy or client-facing organisationAbility to ensure multiple delivery workstreams through others to milestonesExperience analysing and optimising project delivery processesCompetencies & BehavioursCustomer-centricTenacityAccountabilityQualityCollaborativeLeadershipCandidates with the relevant experience or job titles of; Project Manager, Programme Manager, IT Project Manager, Project Coordinator, Service Provision, IT Programme Coordinator, IT Project Controller, Technical Project Lead, Service Delivery, Software Project Manager may also be considered for this role.