Network Support Engineer

This job has now expired please search on the home page to find live IT Jobs.

This role is responsible for ensuring that Service Levels are achieved, by providing prompt and effective resolution to incidents and problems that require specialist technical skills to resolve across our client base. It also requires working closely with other teams to ensure that new systems and services are maintained so that they operate in a robust and effective way for the businessClient DetailsMichael Page are delighted to be partnered with this network solutions provider to support on the recruitment of a Network Support Engineer.DescriptionKey Responsibilities:You'll be expected to carry out a mixture of business as usual and project work for the support desk.Providing detailed advice and guidance to all customers in the effective use of systems, products and services covered by the team, demonstrates knowledge to non-standard situations.Identify and investigate complex problems to diagnose underlying causes and help customers to recover and continue operation.For all requests that cannot be resolved immediately, provides an effective interface between customers and service providers supplying all necessary diagnostic information, according to established procedures.Uses judgement to set priority for resolution, monitor progress and apply escalation procedures for problems not progressing satisfactorily.Ensure to follow the processes for ticket management: opening, updating, passing, resolving and closing tickets, and identify and address through training any knowledge/skills gaps.Management of all customer Incidents and Requests ensuring all calls are resolved within agreed timescales and escalating where necessary.ProfileKey Skills & ExperienceHave experience working within a support functionUnderstanding of basic network protocols (IP, ARP, DHCP, PPP) & troubleshootingExperience in configuration and deployment of networking equipment (Routers, Switches, Access Points, VoIP Phones)Ability to efficiently communicate with both technical and non-technical customersHardware and software deployment experienceProficient in OutlookOrganised and able to prioritise tasksConfident and excellent communication skills with a professional telephone mannerAbility to demonstrate a practical approach when faced with problems or challengesMust be committed and willing to learnEnthusiastic and Self-MotivatedJob OfferSalary:£24,000 - £28,000

Guaranteed Bonus:£5,000 per annum

Overtime available Working pattern:4 days = 7am - 7pm4 days = off4 days = 7pm - 7am