IT Support Technician

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IT Support Technician Home based £22k - £27k p.a. + benefitsAre you passionate about customer service, with experience in IT support?THE ROLEAs IT Support Technician you will act as first and second line support for customer queries, ensuring helpdesk tickets are resolved and managed effectively. Work is predominantly telephone based, with some on-call work. Your responsibilities include:* building relationships with customers across different industries

* end to end ticket management of queries, including action, escalation and follow-up

* systems and process on boarding for all new customers

* incident management including monitoring, taking action, escalation where necessary

* reporting / regular meetings / projects etc to meet ad-hoc requirementsThe role is mostly home based.THE COMPANYOur Cheltenham based client provides IT support, managed services, cloud solutions, cyber security, disaster recovery & consultancy services nationally. A Managed Service Provider predominantly servicing the SME market across a variety of industries, working across a wide range of technologies. They specialise in bringing large corporate technology to SME marketplace.THE PERSONAs IT Support Technician you have worked in a 1st / 2nd line support IT helpdesk role with experience in Active Directory Administration, ticket system management, delivering desktop and Microsoft Windows / Office365 support. As a customer focused IT professional you will also have:* understanding of TCP / IP and LAN / WAN

* knowledge of IT infrastructure, including active directory administration

* good telephone manner / customer service / communication skills

* ability to multi-task / manage high volume varied workloadKnowledge of PowerShell scripting / Kaseya BMS & VSA / Cisco Meraki product range also useful.The role is mostly home based.If you wish to be considered for the role of IT Support Technician, please forward your CV quoting reference 150621PA.WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UKApplications are invited with experience in: IT support technician helpdesk 1st line support 2nd line support customer service Office 365 Microsoft technology IT infrastructure cloud solutions cyber security LAN WAN Cheltenham Gloucester Bath home based We advertise vacancies on behalf of clients. If your CV matches our client's requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only. Any data processed will be used for recruitment purposes only and will be not be retained by us for a period longer than 6 months.