Service Desk Analyst

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Service Desk Analyst

£25,481.00 - £27,741.00, Grade 7, 37 hours, Permanent

Full time, Permanent

Wakefield Council are seeking a well-rounded IT Service Desk Analyst to join their Technology and Digital Transformation Service. This is an exciting time to join Wakefield Council. We are going through large transformational change and the Technology and Digital Transformation Service is at the heart of it.

Meeting the needs of our staff and customers is our highest priority and you'll be their first point of contact, either on the phone or via a web portal for IT related requests and issues. You will have excellent communication skills and will be able to manage customer expectations, provide advice, support and resolve enquiries quickly and efficiently.

To be successful in this role you need to:

Have the ability to work in a fast paced, dynamic environment

Have solid experience in an IT support role

Have exceptional Customer Service skills

Be ambitious about your own personal development

Have the ability to meet and exceed service level agreements

Be proficient in Microsoft technologies

This vacancy is open ended.  We reserve the right to close this vacancy once sufficient suitable applications have been received. It is advisable to apply early to avoid disappointment as applications will be assessed on a regular basis.

Wakefield Council is wholly committed to ensuring children and vulnerable adults are fully supported and safe. We are dedicated to the safeguarding of all children and vulnerable adults whilst promoting their welfare. We expect all staff and volunteers to share this responsibility.

To apply please click APPLY NOW.