Business Service Support Manager

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Business Service Support Manager - EdinburghSalary up to £57k This role will focus on day to day support and maintenance of a range of my client's applications supporting various products and businesses (i.e. Payments, Mortgages, Loans, Cards, etc.). You will also be involved with change, configuration and other business processes related projects and face off directly to multiple users and stakeholders utilising excellent customer service skills.Skills required:Experience of business Relationship Management within an Enterprise setting, facing off directly to "Heads of" business unit ownersITIL framework experience. Proven record of working with controls, KPI, SLAs and contractsGood working knowledge of banking systems in Payments area is highly preferableStrong planning and organising skillsTechnically aware and able understand complex IT systems then translate that into what it means to the non-technical Business and Operations partnersExcellent influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levelsHave a good understanding of Risk Management and how it is applied across both an Operational and Change environmentFuture Skills:Manage technical operations simultaneously whilst balancing business priorities and quality to influence a wide range of stakeholders at both senior level and also within technical teamsNegotiate agreements with both business stakeholders, 3rd parties and internal delivery teams to ensure the right agreements are in place to drive business performanceCope in a technically complex and fast-changing environmentExcellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verballySuccinctly disseminate important messages to an executive audienceTo apply/more information please email [email protected] or call 0191 814 7785.