IT Service Desk Technician

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Location: Carlisle or Lancaster

Starting Salary: Up to £25,941 (pro rata)

Post Type: Part Time

Hours per Week: 21

Contract Type: Permanent

Release Date: Monday 29 March 2021

Closing Date: 23.59 hours BST on Thursday 22 April 2021

Interview Date: Wednesday 28 April 2021

This university is a place where people are at the heart of all that they do, where enriching the lives of their students, staff and the communities they serve means they make a difference that really matters.

Now is a very exciting time to be joining them because they are delivering a new strategic plan focused on making the most of their three most valuable assets; People, Place and Partnerships, to become a catalyst for economic well-being for our region, nationally and internationally.

?You will join an enthusiastic and forward-thinking team in delivering high quality IT that focusses on enhancing academic and administrative provision and continuous improvement to the student experience.

As part of a small Service Desk team, you will be providing proactive and reactive technical support to all university students and staff. We are looking for a focused IT Service Desk Technician with excellent customer service skills who enjoys working in a fast moving, telephone/online based sometimes pressured environment. You must have previous experience in logging customer service and/or IT incidents or requests for a similar sized organisation.

Being a part of the Technology Service team, you will regularly work in partnership with colleagues across all the IT teams. You must have the ability to communicate and work effectively as a part of this broader team.

The position is 21 hours over a 5 day period and due to current circumstances would primarily be based at home.

Previous applicants need not apply.