Service Desk Engineer / IT Support Engineer

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Job Title: Service Desk EngineerLocation: Leeds, West YorkshireSalary: £25,000 - £30,000 DOERabb-IT Ltd are on an exciting journey to become the go to IT Businesses in Yorkshire. Already a well-respected MSP with an array of clients within the Yorkshire region they are now looking to expand. Based in the rural area of Calverley, Leeds where monthly lunches are bought to acknowledge and appreciate their dedicated staff. This is an exciting role for a candidate with a proven track record of working in a busy technical service department. As a pivotal member of the Service Desk team focussed on delivering friendly, expert and professional service to our clients. You will create great experiences for clients, while building and maintaining long-lasting relationships built on trust. You will manage expectations; problem solve and deliver the most important KPI; happy clients!In return Rabb-IT are very employee-focused - a big emphasis is put on professional and personal development where you will be given the foundations for a fruitful and technical career.Benefits Healthcare and Well-being SchemePension Scheme (additional employer contribution)Training and personal development (including Free Microsoft Training)25 days holiday plus extra Birthday holiday - never work on your birthday again!Free team lunch every monthTo be part of a growing business and the next success storyA competitive base salaryAnnual Bonus tied to company profitsStructured Induction Process (training on all aspects of your role to ensure you succeed)Great staff parties - a very important part of teambuildingFree ParkingFantastic culture & environmentEssential Technical SkillsWindows Server 2012r2, 2016, 2019Active Directory & Group PolicyHyper-VNetworkingManaged Switches (Aruba, Unifi)Firewalls (SonicWall, Unifi, Draytek)TCP/IP, DHCP, DNS, VLAN/RoutingPRTG Network MonitoringCloud Hosting Technologies (Azure/AWS)NAS Storage (QNAP, Synology)Office 365/SharePoint - Migrations/automation and integration/day to day managementNetwork Security - SSL/Antivirus/Email GatewayBackups & Disaster Recovery - Veeam/MSP360Knowledge of VOIPHands on knowledge of the procedures used in the installation, modification, maintenance and repair of IT hardware and softwareProduce and maintain detailed documentation of customer networksBroad knowledge & experience of "day to day" IT Support Issues and the aptitude to use past experiences to support Service Desk with any range of issues.Personal requirements:A clear focus on high quality work, with the interests of the customer at the centre of all you do.Proven experience of end-to-end delivery of Projects & Technical Solutions.Excellent communication skills for dealing with diverse range of customersKeen for new experience and to grow skill sets; a genuine passion for ITStrong time management skills; demonstratable both in the delivery of projects and in managing your own workloadPolite, mature, credible, and comfortable in with working in a demanding environmentResilience and resourcefulness to work efficiently and effectively when under pressure and to tight deadlinesHave a desire to be part of an overall team and achieve team goalsCommercially astute, understanding the need to balance service levels with necessary re-chargesStrong problem-solving skillsAbility to work under own initiativeFlexible, calm and approachable; 'can do' attitudeFull driving licence with own vehiclePlease click the APPLY button to send your CV and cover letter for this role.Candidates with the relevant experience or job titles of: IT Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, Helpdesk Support, IT Support Analyst may also be considered for this role