Customer Engineer

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Moin aus Hamburg, ich bin aktuell auf der Suche nach einem Customer Engineer zum schnellstmöglichen Zeitpunkt: Skill template:

3+ years experience in multinational IT environments (process + technologies)experience in Microsoft technologies (Windows 10 client, Win Server; installation, configuration, troubleshooting)Modern Apps MSIX, App-VWindows Registryexperience in software deployment (SCCM / Ivanti DSM) helpfulBasic Cloud Computing Solutions (Citrix preferred)experience in project related workanalytical mindsetstrong German skill (both written and verbal) is desiredEnglish skill (as an alternative to German)strong in teamworkCertification in Windows 10 (welcome, but purely optional)ITIL knowledge (with cert) is advantage

Work instruction:

Analyzes client workplace solutions belonging to customer ordered applications

Compares clients' needs to the T-Systems offering, identifies gaps and discrepan-cies belonging to customer ordered applications

Participates in standard application integrations or software deployment tasks only to be informedTaking part in customer meetings with technical and / or organizational topics.Receiving software order for new/updated customer softwareMaintains a thorough understanding of T-Systems' managed workplace services business system configurations and featuresAnalyzes client workplace solutions belonging to customer ordered applications

Compares clients' needs to the T-Systems offering, identifies gaps and discrepan-cies belonging to customer ordered applications

Participates in standard application integrations or software deployment tasks only to be informedProvides customer application descriptions and installation documentations to the groups on the process chain.Software certification (application readiness) and evaluation for customer ordered applicationsCreates packaging order for scripting factory for customer ordered applicationsTechnical Approval of software packages ordered by customerManaging UAT of software packages ordered by customer and Core Apps and for DriverPacks and UtilitiesPreparing and ordering SW Mass Rollout for customer ordered packages and for Core Apps and for DriverPacks and UtilitiesClient related Problem Management (OS, CoreApps, hardware, driver, customer applications) - participating in problem solvingManages the resolution of problems and changes for customer software only3rd Level Support and Problems via email for customer ordered applications Bei Interesse oder Empfehlungen schickt mir bitte euren aktuellen Lebenslauf in Wordformat sowie den All-in Stundensatz via Email an s.wiedermann(at)computerfutures.de zu. Liebe GrüßeSina Wiedermann