1st line Engineer - MSP helpdesk - Brighter Future

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Want to Work For a Brilliant IT Company? Do you want to be part of a great team?

Come and work in a calm and fun workplace where everyone is valued. As a member of their team, you will grow, feel connected, be fulfilled, feel cared for and be recognised.

A third of your life is work, make it count! Working as a means to an end is no good. Life is too short to feel frustrated, under-appreciated and unmotivated in your career. Remove the shackles holding you back today!

If you want to advance your IT career, feel connected and be fulfilled apply now.

You will also be able to multi task, have a can-do attitude and be adaptable to varying tasks.

This employer requires an individual who will be an integral part of their future, able to contribute to growth plans and build on current successes.

The 3-5 year plan is to grow the business significantly so this is an ideal opportunity for someone who wants to play a critical part of a growing organisation.

Desired skills

- Interpersonal skills: such as telephony skills, communication skills, active listening and customer care

- Diagnosis skills of technical issues

- Ability to multi-task and adapt to changes quickly

- Technical awareness: the ability to match resources to technical issues

- Service awareness of all organisation's key IT services for which support is being provided.

- Understanding of support tools, techniques, and how technology is used to provide IT services.

- Self-motivated and willingness to grow

- Basic Microsoft 365, Windows 10, Networking Essentials and Microsoft Office suite

Benefits

- Pension

- Health care

- Away days

- £20 to £25k

- 20 days holiday

- Bonus / performance-related

Only apply if you have experience working in an MSP

The employer has requested that each applicant includes at least 1 paragraph on your interests and what you are really passionate about within your CV. This must be included within your CV as it cannot be accepted separately. Applicants may be required to take skills test.