NEW 1st Line Support/ Weekly Training

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1st Line Support/ Weekly trainingSalary: Up to £20,000Location: Newcastle (North)Benefits: Weekly Training, Flexible hours, Internal Progression, Social events. Managed IT/ IT Services/ IT Support/ Consultancy/ Cloud Computing/ Cyber SecurityThis MSP is looking for a 1st Line Support individual to join their vibrant, collaborative team in Newcastle upon Tyne. You will be working in a past faced environment from day 1, taking on a variety of responsibilities. To be successful in this role you will need a flexible approach and a passion for learning on the job.You will be the first point of contact for this company's customers in relation to technical faults and requests! Strong customer service skills will be essential, you will be facing new challenges every day and need to have a proactive and flexible approach!This company has a strong ethos of learning and development, ensuring that their employees develop internally and learn new skills every month. They are looking for you to have ambition and drive to learn more and progress quickly! 1st line engineers quickly become 2nd line engineers - within a tight knit team your potential will stand out.Day to day responsibilities:Log, categorise and prioritise customer ticketsConduct initial diagnosis of faults attempt to resolve issuesWhere fixes are not available, escalate tickets to the 2nd or 3rd line team- ensuring ticket contains all the relevant information necessary to progress the ticketEnsure accurate input of dataManage customer requests for updates on open casesVisiting client site Knowledge, skills, experience:Proven experience in a support or service delivery environmentExcellent written and verbal communication skillsExcellent customer service skillsCommercial awarenessExcellent attention to detailAbility to prioritiseDriving Licence With the ability to gain certification, progress internally and have great client exposure, this opportunity is one that doesn't come around often!Benefits include and are not limited to:Weekly training to lead to qualificationsAnnual LeavePension schemeMonthly wellness initiativesFlexible hoursHealthcareSocial eventsThis company are looking to interview asap. To find out more about the company and apply please send your CV