Network Operations Support Engineer

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This company is currently looking to recruit a NOC (Network Operations Centre) Support Engineer to join their growing global team, based from their offices in Sheffield, England.

As part of the Global NOC support team, you will be responsible for providing technical support to their global IP core network as well as their production FSD products and services. Working closely with the broader NOC team and their technical support teams, you will be responsible for Incident Management, Problem Management, Change Management and some Release and Deployment to the production network.

Being a part of the FinTech division there will be an opportunity to expand and further develop your knowledge and skills across a variety of the service and product offerings.

Role Summary:

- Manage and resolve assigned incident tickets

- Provide escalation point for FinTech NOC IP analysts

- Support customer incident management bridges and calls

- Support Major Incident Management and fault resolution

- Support Problem Management and root cause analysis

- Become an SME on supported products and services

- Production and update of service documentation

- Support PCI compliance

- Support Disaster Recovery activities

- Partake in 24/7 on-call rota

- Provide training, knowledge transfer and ongoing support to Global FinTech analysts.

Requirements:

- 4-7 years experience in a network operations environment supporting a global IP network

- 4-7 years experience troubleshooting telecommunications circuits

- Direct experience configuring and troubleshooting Cisco, Juniper, and Arista routers and switches

- Cisco IOS and JunOS experience and familiarity with TAC case management and escalation process

- MPLS experience

- Routing protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP, HSRP)

- Network Address Translation experience

- IP multicast experience

- Direct experience troubleshooting IP network issues supporting financial markets and applications

- Solid written and verbal skills

- Direct customer service experience required

- Flexibility around working hours in support of business requirements (may include bank holiday working etc)

- Support weekly on call rotation

- Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio)

- CCNP

- JNCIA

Ideally, you will also possess the following, but not essential:

- BS in Business Administration, Management, or technical field

- Experience troubleshooting Multicast and Managed Hosting

- IPSec encryption experience

- ITIL foundation certification

- Arista certification