2nd Line Technical Support Engineer - Richmond - £37K
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Role: 2nd Line Technical Support EngineerLocation: RichmondSalary: £37,000 RoleMy Client is looking for an enthusiastic and self-driven support desk engineer to join their team.Do you have a passion for excellence, providing an excellent level of customer service and is a highly adaptable and efficient team player? If so this is the role for you. ResponsibilityTaking escalation from Support Desk Analyst.Resolving issues within service level guidelines (SLA).Gathering all relevant information from initial contact to ensure most efficient troubleshooting.Questioning customers effectively about issue and working to find alternative, more efficient methods.Skills & ExperienceExperienced using mass deployment toolsWindows Server Technology - 2008/2012/2016Mail Technology - Exchange 365, Exchange Server 2013 / 2016 (Administration and Set-up)Backup Technology - Veeam, Datto Backup & RecoveryHardware Experience ServiceNow - ITSMBenefitsWorld Class training & DevelopmentOpportunity to travel to their Sites located across Europe. If you are interested in this position and want to discuss this opportunity further, please apply below or alternatively email me at [email protected] or call me on 02038087317