User Researcher Analyst

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Research will focus on understanding what information stakeholders require from the Institute's website and how to improve the website content, as well as ensuring stakeholders find the right content.User research will also include internal stakeholders, including the employer groups with whom the Institute works to develop new apprenticeship standards and T Levels and the Panel Members who form part of the approvals process. Client DetailsLondon based Public Sector and Government organisation, setting further education standards through research and analysis.DescriptionThe User Researcher Analyst plan is broken into several workstreams. These include:Contextual research to inform the content strategy. This is nearly concluded, and outputs including user personas, survey responses and focus groups themes will be available to the specialist. One round of research with external stakeholders may be required. Interviews to establish requirements for future planned functionality. Two rounds of research with external stakeholders will be required. Usability testing of the current site. One round of research with external stakeholders will be required. Occupational competence and occupational maps. Two rounds of research with external stakeholders will be required. Alongside this, several rounds of research with staff and internal stakeholders will be required. The specialist will be required to plan, recruit for and deliver a user research plan to understand how far the current functionality meets the needs of Panel Members, employer groups and internal operational teams, and conduct usability testing. ProfileA successful User Researcher Analyst will have the following skills: Analysis and synthesis. You understand and can help teams apply a range of methods to analyse research data and synthesise findings. You know how to engage sceptical colleagues in analysis and synthesis. You can advise on choice and application of techniques, and can critique colleagues' findings to assure best practice. Inclusive research. You can help teams understand the diversity of users of public sector and government services. You know how to include all kinds of users in appropriate research activities. You can advocate for inclusive practices and help teams design and deliver accessible services that work for all users. Research skills. You have experience of a wide range of user research methods. You can plan user research for services with challenging user needs and complex user journeys. You can advise colleagues on the choice and application of research methods to assure best practice. Society and technology. You understand the social and technological context for government services. You can align user research activities to help your team understand changing user behaviour. Strategic insight. You understand what problem the team is trying to solve. You can align user research activities to inform decision making and action. Technical understanding. You know about the technologies used to build and operate digital services. You can collaborate closely with colleagues in different digital disciplines. User-centred and agile practices. You understand and have experience of a range of user-centred practices. You can advocate for user research and engage sceptical colleagues and stakeholders. Job OfferUser Researcher Analyst will have the opportunity to build on existing research skills.Individuals are able to primarily work from home, and occassionally travel to London office.Travel expenses are provided for travel between London and northern offices.Day-to-day, the specialist will predominantly work with Institute staff, including the Institute's Head of Digital Services, Senior Service Designer and Senior Digital Services Manager.Public Sector and government organisation will provide a Department for Education laptop and building passes.