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Service Desk Officer

Premium Job From Strata
Recruiter: Strata
Listed on: 16th January
Location: Exeter, Newton Abbot and Honiton.
Salary/Rate: £21,166 - £24,313
Type: Contract
Start Date: ASAP

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About Strata

Strata is an exciting IT company, wholly owned by the public sector, based in Exeter, along with offices in Newton Abbot and Honiton. Strata covers a wide geographical area with supported sites across the districts of Exeter, East Devon and Teignbridge.

Strata has invested heavily in technology, processes and people and is proud to offer its customers the latest innovations around virtualisation, application delivery and agile working.

About the role 

We have an exciting opportunity for an energetic, enthusiastic and experienced Service Desk Officer to join our team.

Our Service Desk provides a technical and professional support service for all IT solutions to our customers, working with state of the art hardware and software.  You'll be responsible for carrying out trouble-shooting across the entire range of infrastructure, networks, systems and mobile working services.  We aim to ensure that all requests throughout the business are dealt with in a timely and efficient manner, delivering excellent standards of customer service. 

In return for your hard work, we offer a range of excellent benefits including 28 days holiday plus bank holidays, flexible working hours, cycle scheme and entry into the local government pension scheme.

We also provide a structured 24/7 on-call service for IT emergencies which is paid at a competitive rate as an addition to the regular salary.

About you

With a good standard of education, you'll have practical experience of working in a Technical / Service Desk environment and experience of working with ITIL processes is also desirable.

You'll have a good understanding of how modern technologies are used to deliver world-class IT infrastructure as well as a broad knowledge of WAN and LAN topology, servers, VDI and storage.  Mobile device technical experience and remote support skills are also essential to assist a widely agile customer-base. AD administration, Microsoft & VMware environment knowledge would be an advantage.

With the ability to prioritise and manage your own workload efficiently, you'll also have excellent problem solving skills and the ability to build and maintain effective customer relationships.  You must also be able to work effectively as part of a high performing team.

A driving licence and your own transport is essential (although reasonable adjustments may be possible) as you will be required to travel regularly to all Strata sites.

This is  fixed term for an initial 2 year period.  


For an application form and to download the job descriptionclick the APPLY button to visit our website. 

Closing date: Sunday 9th February 2020
Interview date: Tuesday 18th February 2020