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IT Technical Account Manager

Premium Job From Recruitment Genius
Recruiter: Recruitment Genius
Listed on: 13th January
Location: Stourbridge
Salary/Rate: £35,000 - £45,000
Type: Permanent
Start Date: 13/02/2020

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An IT and Cloud services company which has been operating for almost 10 years providing Datacenter Hosting, IT Support, Communications and Print. They believe in offering their customers high quality service through expert advice from their offices in Stourbridge and Birmingham.

As a business, they have ambitious plans of growth over the next 5 years and understand that their people are an important part of what enables this to happen. If you are passionate with a will to succeed they would love to hear from you

Your role as Technical Account Manager will be to manage the relationships of existing customers and new business. You will help the technical team provide a high level of customer satisfaction and work with the sales team to identify new solutions/opportunities for future projects.

The successful candidate will build strong relationships with customers, providing technical expertise for existing products and look to develop new products, services and solutions.

Responsibilities
- Working as a technical resource within the Account Management Team for existing customers & New Business
- Acting as the spokesperson, representative and coordinator to the client for all elements of their services at a technical level
- Develop relationships and ensure first-class customer service
- Updating clients on all technical developments/changes within the industry
- Identifying and maximising revenue opportunities within accounts
- Engaging with customers at a technical level when there are service issues
- Working with the support team to resolve technical issues
- Creating bespoke reports and document templates for clients for their systems

Experience
- Technical Account Management: 3 years (Required)
- Client Relationship: 3 years (Required)
- Extensive customer facing, technical service experience in a complex environment
- Able to build effective relationships with stakeholders at all levels of an organisation and able to present technical solutions to customers
- Excellent time and project management skills are essential in this position
- A proven track record of client retention and revenue generation within the IT industry, preferably within the cloud computing or managed hosting sector

Technical Skill Required
- Previous experience of working in an IT environment to the requisite level of technical understanding
- Good knowledge of modern day technologies such as virtualisation, Office/Microsoft 365, Windows Server, Storage, Security Products
- Understanding of Cloud services such as IAAS, SAAS, DAAS and the underpinning technologies
- Good knowledge of Active Directory/Azure AD/Microsoft Exchange design and implementation
- Understanding of security solutions
- Ideally candidate will hold MCSE/MCITP

None Technical Skills Required
- Amazing communication skills
- Process driven and results orientated
- Excellent organisational and time management skills
- A full driving licence

Benefits
- 25 Days holiday excluding bank holidays
- Supported training