Infrastructure Engineer - Birmingham

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Infrastructure Engineer (User Devices)

Birmingham

£30000 - £34000 per annum

Joining the Infrastructure team your role will be to provide support for all end user devices, Tablet, Mobile, PC etc. You will handle technical incidents & requests, provide an interface for other activities such as IT ServiceDesk, Incident Management, Problem Management and Service Delivery Management.

* Support the Infrastructure Mgr and the Principal Engineers in the development & implementation team, service improvement plans and technical refresh/remediation plans

* Supports the planning and implementation of strategic plans.

* Carry out Root Cause Analysis activities.

* Assists the team in the resolution of Incidents & Requests assigned by the Service Desk Toolset, ensuring that updates are provided and that the SLAs are met.

* Liaises with vendors and suppliers in the escalation process for major incidents

* Provide input that supports the Service Managers in the management of 3rd party suppliers, technical architects and Internal business units

* Identifies key issues and risk elements and escalates promptly to the ITSS management team

* Assist in new product launches

* Adherence to all company and departmental process and procedures

* Create technical knowledge articles where possible and communicating fixes and workarounds within the team.

* Active Directory support and server support including administration and configuration, on premise and virtualised.

* Support of network switches, mobile devices and agreed systems and applications both local and cloud based.

Knowledge Skills & Experience

* PC device builds and post build configuration

* Smartphone/Tablet device builds and post build configuration

* Break/fix work from the incident/request queues

* Maintenance of endpoint devices in relation to Windows updates, anti-virus software and encryption software

* Device administration in SCCM, MDM, Active Directory

* User administration in Active Directory, Microsoft Office 365, Avaya

* Assistance with Projects/Mobilizations with any of the above tasks

* SME level knowledge on a particular system (SCCM / MDT/ MDM/ ActiveDirectory/ Office365/ McAfee ePO)

* Operational maintenance of infrastructure systems

* Operational update of infrastructure systems

* Operational reconfiguration of infrastructure systems

* Carrying out of pro-active reporting tasks on anti-virus, encryption, operating system update status

* Ability to recover information for reporting via infrastructure systems

* Scripting of tasks/operations to enhance daily infrastructure operations (PowerShell, VBScript)

* Undertake more advanced project/mobilization tasks

* To document fully new operational systems/process/procedures with relation to infrastructure