Senior IT Support Analyst / 2nd Line / 3rd Line Engineer

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Job Title: Senior IT Support AnalystLocation: London, E8 - London FieldsSalary: £30,000 - £36,000 per annum based on prior experienceJob Type: Full Time, PermanentThe Company is a small but fast growing IT consultancy and it's now looking for a dynamic individual to work with the Managing Director and Service Delivery Manager to complete customer projects and provide technical support to the service desk. This is a role which they see developing in importance and responsibilities directly with the growth of the business.Key Responsibilities:Delivering customer improvement projects across a range of physical and cloud-based infrastructuresWorking with members of the support team in troubleshooting and resolving issues for ClientsBusiness-As-Usual system administration tasks for client servers, workstations and network devices including patching, firmware updates and proactive monitoringProviding an escalation point for support cases if not resolved quickly by 1st and 2nd line supportAssist the Service Delivery Manager in recommending, building and documenting enhancements to ensure that IT capacity meets current and future client requirementsThe Candidate:Experience, Skills & Knowledge:Microsoft Office 365 administration: Exchange Online, Skype for Business / Teams, SharePoint OnlineNetwork troubleshooting and support, experience of VLANs, VPNs, VOIP beneficialExperience of supporting Windows 7 to 10 and MacOS clientsExperience of supporting Windows Server 2003 to 2019, Hyper-V, AD, DNS, DHCP, GPO, RADIUSExperience of a wide variety of IT projects, exposure to the setup and on boarding of new sites beneficialProactive work ethic, punctual and thorough worker, with good attention to detailExperience of working in a MSP environment preferred but not essentialKnowledge of the following products would also be useful: Azure, Mimecast, ESET, Unifi, Draytek, Linux, SQLPlease click on the APPLY button to send your CV and Cover Letter for this role.Candidates with experience of; Service Desk Analyst, IT Support Analyst, IT Helpdesk Analyst, IT Service Desk Analyst, Desktop Analyst, IT Support, Network Technician, Microsoft Windows Server, Network Analyst, Microsoft Office, Windows Server 03/12, SQL, Generic Back-up, Azure, Mimecast, ESET, Unifi, Draytek, Routers, LAN/WAN/IPSec/MPLS, Apple OSX, macOS, System/Enterprise Monitoring Tools, IT Analyst, IT Lead, IT Technician, IT Service Desk Technician, IT Desk Support, IT Support Technician may also be considered for this role.