Service Performance & Operations Analyst

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Service Performance & Operations Analyst - 3 months - West London

Global FMCG is looking for Service Performance & Operations Analyst who will drive service management best practices including evaluating business service performance, establishing governance, owning and maintain standard processes, maintaining documentation and driving continuous improvement across Trade Compliance services.

This role requires critical thinking, driving service culture, understanding and experience of service management process & technology, service performance management, facilitating service boards, analysis of data, process modelling and problem management.

This requires a balance of service management process and principles experience, aptitude and learning agility to understand, document and optimize service management processes.

Technically experienced in problem solving, analysing data, processing managing complex data, driving continuous improvement across all levels of details and seniority.

Experience Required:

- Bachelor's Degree Business Analytics or similar

- Experience working in a service management environment and knowledge of service management processes, e.g. risk management, change management, problem management etc.

- Strong analytical skills with a demonstrated ability to extensively analyse data, trends and produce reports

- Knowledge MS Excel

- Strong customer focus

- Ability to understand, map and identify improvements to processes

- Ability to identify and optimise processes using simplification and automation techniques

- Demonstrated attention to detail

- Good written and verbal communication and people skills

- Ability to produce persuasive and concise documents

- Ability to work off own initiative and comfortable with delegated responsibility

- Ability to work within a team

Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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