Solutions Specialist / Software Support Engineer / Specialist

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Job Title: Solutions Specialist

Location: Central London

Salary: £30,000 - £33,000 per annum (Depending on experience)

Job Type: Full Time, Permanent

This is a leading Solutions Company based in the heart of the business district, a short walk away from Liverpool Street, Moorgate and Old Street stations.

Their office space is modern and open-plan, and they have a friendly, social culture. They are passionate about developing their talent; they invest in their people and support them to build a career with them.

What do you need as a solutions specialist?

Working with some of the most recognisable brands in the UK, this role will demand you become an expert with a number soft business software packages. You will be involved in planning, software installation and post-sales support.

Ultimately their solutions will integrate with multifunctional products, cloud based repositories and into customer network systems. You will need a proven understanding of network topology with the ability to demystify technical jargon to make it accessible to a wider audience.

You'll also need experience of having installed software solutions across an enterprise or large WAN and have:

A customer-service focus, with outstanding communication skills (both written and verbal) and a helpful, approachable attitude

Confidence to run formal meetings with client's technical teams

Attention to detail and the ability to provide accurate documentation

Excellent team working skills

A desire to continue learning

If you have formal network or software qualifications from Microsoft, Cisco, CompTia or Apple MacOS, or formal solutions training from Canon, Ricoh, HP, Kyocera, Nuance, NTware or Papercut, you'll have a distinct advantage.

What will you be doing?

You will leverage your knowledge of document workflow and managed print services to help their clients to improve their business processes, meet compliance, increase data security, reduce expenditure and work more productively.

As a member of their Professional Services team, you'll work closely with their Project Management, Sales and Service teams. On a day to day basis you will:

Troubleshoot customer issues over the phone, remotely or by visiting site

Providing support for software installed across global WAN's, domain forests, and cloud, in both virtual and clustered environments

Attend internal and external client meetings to plan for installations, migrations and configurations of systems

Install, configure and test software solutions and provide subsequent training to clients

Attend supplier training and seminars, to keep product knowledge up-to-date

Deliver proof of concept

If this role sounds like a fit for you, please click the APPLY button to send your CV & Cover Letter for this role.

Candidates with experience of: Technical Support Engineer, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Desk Support, 2nd Line Support, 1st Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Trainer, Network Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Network Engineer, Network Project Engineer, IT Network Engineer, CCIE, CCNA, CCNP, Change Management, Network Solutions Engineer, IT Network Support Engineer, Technical Support, IT Support, Helpdesk Support Technician, Helpdesk Support, Fault Desk, IT Systems Engineer, IT Systems Technician, IT Systems Support will also be considered for this role.