VIP Support (PC/Mac)

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VIP Support (PC/Mac)

Market Rate (initial 2 months)

London

We are looking for a VIP Support (PC/Mac), for a prestigious retailer based in London.

The ideal VIP Support (PC/Mac) will have extensive experience of VIP Support (preferably in retail) with PC AND Mac support.

*1st & 2nd line support of PC and Mac issues

*Backup to VIP / Executive Support person.

*2nd line support for iPhones, iPads and other mobile devices.

*Implement the effective and timely transfer of support issues from 2nd line to 1st line or 3rd line as appropriate.

*MS Office 2010, 2013 & 265

*Familiarity of MS Exchange Server

*Email and Microsoft Outlook

*Windows 8.1 and 10

*MacOS 10.13+

*Software deployment and management via SCCM / Jamf Pro

*PC & Mac hardware, peripheral commissioning and setup

*Strong Printing skills, Ricoh, HP /scanning troubleshooting skills

*PC & Mac Diagnostics and fault finding.

*Basic Networking Skills including patching,

*Virus management and Cleanup.

*Experience of a computerised call logging application

*Remote control and remote access product sets

*Mobile technology (iPhone, iPad)

Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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