1st & 2nd Line Support IT Technician

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An opportunity has arisen for a 1st and 2nd line support IT Technician to join a fast paced and growing company based near York. As an IT Technician you will have strong 1st and 2nd line service desk experience and good knowledge of Windows 7 & 10, Office 2013, Exchange and Active Directory. This IT Technician role will require you to support a variety of users up to board level over the phone, remotely and desk side. You must have excellent communication skills.

In this role you will be the first IT contact point for all users within the company and will be required to support these users as a priority, logging and managing calls via our helpdesk system. Monitoring systems and servers will also be an essential part of the role to ensure downtime is kept to a minimum. Interaction with end users as well as our suppliers will also be essential.

As an IT Technician you will have the following skills and experience:

*Previous 1st and 2nd line support experience (Minimum 1 year), with the willingness and ability to learn

*Exchange

*PC Support

*Active Directory

*Windows 7, 8, 10, Microsoft 365

*Microsoft Office 2013, 2016, 365

*Telephone Mitel experience would be an advantage but is not essential

*Knowledge of networking infrastructures

*Experience of building PCs/ hardware

*Excellent customer service skills and communication skills, both written and verbal

*Ability to simplify communications (use of jargon) for end users

*Can work well under pressure

*Ability to work well as part of a team and individually

*Troubleshooting Printers, PC hardware, Software related issues

*TCP/IP Networking skills

*Have experience in Imaging PC's

*Having your own transport is essential due to the location of the office (Free parking provided)

Reporting to the Senior IT Administrator, the ideal candidate will be motivated and enthusiastic, having the ability to perform in a clear and methodical manner and under pressure. The role will provide fresh and varied challenges with great benefits and the right candidate will have the chance to develop their responsibilities within the business.

If you or anyone you know would like more information or to apply for the role, please respond to this advert or call Will at Spring Technology on 0113 218 6830

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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